Part 1: Getting Started Part 2A: Initial Setup for Commercial Systems Part 2B: Initial Setup for Multi-Tenant Systems Part 3: Call Settings for Door Stations Part 4: Address Book Settings Part 5: Call Transfer Settings Part 6: Entrance Station Settings Part 7: IXW-MAA Programming Part 8: Tenant, IXG Mobile App, and Telephone Number Registration Part […]

Table of Contents Both dealers and property managers on a Remote Management site are able to move out tenants. To get started, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials, including the branch’s IXG Portal account, if prompted. If multiple sites are displayed, click the desired site from the list. On the Site Detail […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. Each IXG mobile app, answering station, and entrance station has an address book. The default settings depend on the type of system being configured. To add or remove stations from […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. To set which stations a door station calls, navigate to the main site page. Under Stations, click a door station. Tip: IXG-DM7-HIDA entrance stations’ call destinations are programmed differently. See […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. Call transfers allow calls to an answering station to be automatically forwarded to a group of stations and mobile apps. Call transfers are applied whether the incoming call originates from […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. The IXW-MAA is a multi-purpose network adaptor for the IX | IXG Series. It is used to mirror contact changes on other stations, allowing it to be located near access […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. This article continues on from this guide: Getting Started Click Register Gateway to continue system setup. A checklist will appear, verifying that the steps mentioned in the previous article were completed. Make […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. This article continues from this guide: Getting Started Click Register Gateway to continue system setup. A checklist will appear, verifying that the steps mentioned in the previous article were completed. Make sure […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. Overview IXG-DM7-HIDA entrance stations have a variety of options that can be utilized by guests. To begin configuring a station, click on its name in the Stations section. Click Entrance […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. Remote Management is a service provided by AiphoneCloud that allows users to program and manage an IX | IXG Series system from anywhere with an internet connection. Before getting started, […]

Remote Management Guide: Table of Contents Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots. Once the site’s units have been created, tenants can be added to them. These tenants can then have IXG Mobile apps and a telephone number assigned to them. Users can […]

Licenses for the AC Nio™ software can be purchased at https://aiphone.cloud in the section for AC Nio Licensing. There are multiple options depending on the size of the deployment, the terms of the license, and whether AC Nio will be hosted on a local PC or AiphoneCloud. For local deployments, the licenses are defined by […]

This guide is intended for end users and installers who activated their AC Nio software license on the original licensing portal, https://auth.acnio-license.aiphone.com/. This website has been deprecated in favor of fuller integration on AiphoneCloud, available at https://aiphone.cloud. If a license was originally registered on AiphoneCloud, no action needs to be taken. Preparation Navigate to https://aiphone.cloud. […]

Remote Management is a feature available through AiphoneCloud. To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. This chart shows which stations can be programmed with AiphoneCloud, and which ones requires IX or IXG Support Tool. ü […]

Remote Management is a feature available through AiphoneCloud. To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. This chart shows which stations can be programmed with AiphoneCloud, and which ones requires IX or IXG Support Tool. IXG […]

This guide goes over creating an account in the IXG Portal, and other initial setup steps.

This app note covers situations where a local DHCP server is not available during initial setup, which can prevent the IXGW-TGW from connecting to AiphoneCloud.

Once an IX | IXG Series site has been configured in Remote Management, dealers are able to add end users as property managers. Property managers are able to perform functions such as moving tenants in and out or registering mobile apps. Assigning property managers frees up dealers to focus on technical matters and other clients. […]

In order to add a camera to an IX | IXG Series system programmed in Remote Management, the camera’s Stream Profile Token will need to be manually entered into Remote Management. The camera’s token may be listed in the device’s support or instruction manual. It may also be available on the manufacturer’s website. If the […]

Door or entrance stations programmed in Remote Management can be registered with IP PBX clients to call SIP Extensions or phone numbers. This article goes over the settings configured in Remote Management. For IP PBX specific instructions, find the provider on this page: https://www.aiphone.com/partners/integrations/. These instructions show the IXG Support Tool for the Aiphone steps, […]

Overview Dealer and Property Management branches in AiphoneCloud are required to link a primary IXG Portal account. This streamlines access for branch members when performing tasks in Remote Management and SIM Billing that require interaction with the IXG Portal. Linking an IXG Portal account is mandatory, and Remote Management and SIM Billing will not be accessible until this step is performed.  The Branch Admin designates an IXG Portal account […]

IXGW-TGW stations offer a data plan that can either be used as the primary network connection to AiphoneCloud, or as a backup connection in the event that the local network goes down. There are three different data plans available, either 1, 2, and 5 GB. This chart shows which size is appropriate for different applications. […]

This chart shows what each role in a branch has permissions to do in AiphoneCloud and Remote Management.

Once registered, property managers are able to add other property managers to a site managed by AiphoneCloud. Log in to AiphoneCloud and navigate to Manage Users on the side menu. Click +Invite User. Fill in an email address for the new user, then click Select a Role and select the role to assign them. Property […]