Both dealers and property managers on a Remote Management site are able to move out tenants.
To get started, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials, including the branch's IXG Portal account, if prompted. If multiple sites are displayed, click the desired site from the list.
On the Site Detail page, click Units to display the unit list.
Click a unit from the list. This will open up a new page.
Under the Tenants submenu, the site’s tenants will be listed. Click Move Out.
A pop-up window will appear, explaining what information will be lost once the tenant is moved out. Click Move Out Tenants to confirm.
This will remove the tenant from Remote Management, but the settings will need to be applied to the IX | IXG Series stations. Click Back to Site Detail.
Click Check Stations to confirm that the stations are online and able to be accessed by AiphoneCloud.
If they pass the checks, click Upload Station Settings. Wait for the upload process to complete.
If the tenants had any registered IXG Mobile apps, click Save Mobile App Settings to finish removing them.
After this step, the tenants will be fully removed from the system.
Note: AiphoneCloud and Remote Management are dynamic services, and future updates may change the appearance of some items.
Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots.
Each IXG mobile app, answering station, and entrance station has an address book. The default settings depend on the type of system being configured.
Commercial: All stations in the system are in each stations’ address book.
Multi-Tenant address books are determined by the device or IXG Mobile app’s Building and Unit assignment.
IXG-DM7 entrance stations can call Guard, Residential, and Commercial Units in the same building. IXG-MK guard stations and IXG Mobile apps in Guard Units can call any unit in the same building.
Stations and apps in Residential and Commercial Units can call other stations in their Unit, and any IXG-DM7 and IXG-MK stations in the same building.
To add or remove stations from an address book, click on the station’s name in the Stations menu.
Click Address Book on the left menu.
All stations can be added at once by clicking Add All Stations And Mobile Apps. To add stations individually, scroll through the units, stations, or phone numbers on the left and click the + symbol to select a station, phone number, or group of mobile apps.
To remove a station that has already been added, click the X symbol to the right. Once the desired stations are in the address book, click Save Settings. Repeat this for all stations that need to have their address books adjusted.
Click Back to Site Detail in the top left to return to the main page. To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.
With that, the stations' address books will be updated.
Either use the search bars to find a specific station or unit, or find it under the Mobile Group column. Up to 20 call destinations can be selected using the check boxes under Mobile Group. To remove a station from the call list, click the X symbol next to a station or app group.
Tip: Onlyone group of mobile apps can be added to the call group, and only one phone number. Up to 20 answering stations can be included.
Once everything is configured, click Save Changes in the top right corner of the page.
Tip: By default, the station’s built-in call button is selected to program. This is the most common setting, unless an external device or a multi-button door station is used. Use the drop-down menu under Call Trigger to switch to different inputs as needed, and the drop-down menu under Call Group to assign the call method a different destination. The steps for programming the call destinations are otherwise the same.
Click Back to Site Detail in the top left to return to the main page. Repeat the previous steps for each door station to be configured.
To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.
With this, the stations will be able to communicate with each other as configured.
Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots.
Call transfers allow calls to an answering station to be automatically forwarded to a group of stations and mobile apps. Call transfers are applied whether the incoming call originates from a door, entrance, or another answering station.
Before setting call transfers, make sure that these steps are complete.
Call Settings: Adjust the door stations’ call settings so that it calls the transferring station, but not the transfer destination. This does not need to be done for door stations in the system that should call both simultaneously and not be part of the transfer. (Link)
Address Book: Make sure that the calling door station and the transfer destinations are in the answering station’s address book. The calling station will also need to be in the address book of the transfer destinations to allow for door release. (Link).
To get started, select the Stations menu on the main page and click on the station that will perform the transfer.
Tip: IX-MV7, IX-SOFT, and IXG-MK answering stations can perform transfers. IXG-2C7 and IX-RS stations cannot.
On the next page, click Call Transfer.
Remote Management supports two types of call transfers.
Absent Transfers: The user at the answering station can toggle the transfer on or off. When the transfer is on, incoming calls will instantly be forwarded to the transfer destination(s).
Delay Transfers: A call arrives at an answering station. After a certain length of time, the call is forwarded to the transfer destination(s).
Use the menu to select the type of transfer.
Click the bar next to Enable (Type) Transfer to allow the transfer.
Stations and apps can be found using the search bars or by scrolling down the list beneath Mobile Group.
Click the station or group of apps to add it to the transfer list to the right. Up to twenty total transfer destinations can be included in the transfer.
Tip: Only one group of IXG Mobile apps / Tenant Phone number can be added. Only one VoIP extension can be added. The rest will be answering stations.
If a delay transfer is being set, also set the time delay, which marks how long a call will dwell at the answering station before being transferred. The default is 30 seconds.
Tip: IXG-MK guard stations transfer to entire units instead of individual stations. The steps are otherwise the same as on the IX-MV7 shown.
To clear the list, click Reset in the top right corner. Stations can also be removed from the transfer list by clicking the trash can symbol next to them.
Once the transfers are set, click Save Changes in the top right corner.
Then, click Back to Site Detail in the top left to return to the main page. Repeat these steps for each answering station that will make transfers.
To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.
Delay transfers are active as soon as the upload is complete. Absent transfers are toggled on and off by pressing the Transfer button on the answering station’s home screen.
Both dealers and property managers on a Remote Management site are able to move out tenants.
To get started, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials, including the branch's IXG Portal account, if prompted. If multiple sites are displayed, click the desired site from the list.
On the Site Detail page, click Units to display the unit list.
Click a unit from the list. This will open up a new page.
Under the Tenants submenu, the site’s tenants will be listed. Click Move Out.
A pop-up window will appear, explaining what information will be lost once the tenant is moved out. Click Move Out Tenants to confirm.
This will remove the tenant from Remote Management, but the settings will need to be applied to the IX | IXG Series stations. Click Back to Site Detail.
Click Check Stations to confirm that the stations are online and able to be accessed by AiphoneCloud.
If they pass the checks, click Upload Station Settings. Wait for the upload process to complete.
If the tenants had any registered IXG Mobile apps, click Save Mobile App Settings to finish removing them.
After this step, the tenants will be fully removed from the system.
Note: AiphoneCloud and Remote Management are dynamic services, and future updates may change the appearance of some items.
Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots.
Remote Management is a service provided by AiphoneCloud that allows users to program and manage an IX | IXG Series system from anywhere with an internet connection. Before getting started, a few things need to be taken care of.
An IXGW-GW or IXGW-TGW cloud gateway is required to use Remote Management.
Connect all intercoms to the same network as the gateway. It is best to connect them to the same PoE switch for initial programming and testing. The stations will retain their programming when they are installed in their final locations.
Make sure the gateway has an internet network connection so it can access AiphoneCloud. This can be provided on the local network or the built in SIM connection. Network configuration is covered in the next article.
Make a note of the model and MAC address of each station to help with future steps.
Have a list of station names, numbers, and IP addresses to assign these stations for future steps. IP addresses can either be an allowed range, or specific to the stations. If the IXGW-TGW has a specific IP address assigned, use DHCP reservation on the network to assign it one in the same IP range as the other stations. For multi-tenant sites, also have a plan for how the stations will be divided into units. If specific numbers or names are not known, Remote Management will generate placeholders.
Once the preliminary work is done, navigate to https://aiphone.cloud. Click Log In to use an existing account, or click REGISTER HERE to create an account.
After logging in, navigate to Remote Management on the left-hand menu. If a new account was created, click Request Branch Membership. This will send an email to Aiphone, notifying the appropriate employees. Programming cannot progress until this request is completed.
If the account is already part of a branch, navigate to Remote Management in the left menu. Any existing sites will be displayed.
If not done already, link an IXG Portal account to the account. Click Login to IXG Portal Account if there is an existing account for the company or click Register Account to create a new one.
Once the IXG Portal account is registered, click + Create New Site.
Fill out the necessary information and click Continue.
Select whether the site is Commercial or Multi-Tenant. Commercial sites are used for single sites, such as an office or a campus where all calls go to a single location. Multi-tenant sites divide the system into areas known as units, which is appropriate for residential apartments or buildings where there are multiple separate rooms or offices.
Also select whether the IXGW-GW or IXGW-TGW is already connected to an existing site. If there is an existing site, use the drop-down to select the site ID and fill in the station’s specific credentials. If the station was initialized, both credentials will be admin.
Either way, scroll down and click Create Site.
Tip: If the station is actually tied to an existing site and No is selected, the final upload may fail and the process will have to be started over again.
This will open a page for the newly created site. Depending on whether the site is a commercial or multi-tenant site, follow one of the links below:
