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To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. 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This guide goes over creating an account in the IXG Portal, and other initial setup steps.

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This app note covers situations where a local DHCP server is not available during initial setup, which can prevent the IXGW-TGW from connecting to AiphoneCloud.

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Once an IX | IXG Series site has been configured in Remote Management, dealers are able to add end users as property managers. Property managers are able to perform functions such as moving tenants in and out or registering mobile apps. Assigning property managers frees up dealers to focus on technical matters and other clients.

Before getting started, the dealer will need the property manager’s email address. Be aware that a dealer can only add one property manager to a site. Once registered, the first property manager will be able to invite additional property management users to the site.

To add a Property Manager to your site, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials. If prompted, log into your Branch’s IXG Portal account.

Navigate to Remote Management on the left side menu.

Select the desired site from the list of sites under your account. On the next page, click +Invite Site User.

A pop-up window will appear. Click Property Manager as the type of user, then fill in the user's email.

Click the drop-down under Role to assign what features they can access.

• Basic property managers are able to manage tenant information and enroll mobile app users.
• Advanced property managers are able to make significant changes, including adding and removing intercom stations and units and controlling call settings.

Select the appropriate role for the user and click Invite.

The invite will show up as pending on the Site Administrators page until the user has completed account registration. They will receive an email from no-reply@aiphone.cloud with instructions to complete their end of the registration process. If the email does not seem to arrive, have them check their account’s spam folder. They can click Log in to your account to register.

Once they are registered, the newly minted property manager is free to make changes to the site.

Note: AiphoneCloud and Remote Management are dynamic services, and future updates may change the appearance of some items.

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