Both dealers and property managers on a Remote Management site are able to move out tenants.
To get started, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials, including the branch's IXG Portal account, if prompted. If multiple sites are displayed, click the desired site from the list.
On the Site Detail page, click Units to display the unit list.
Click a unit from the list. This will open up a new page.
Under the Tenants submenu, the site’s tenants will be listed. Click Move Out.
A pop-up window will appear, explaining what information will be lost once the tenant is moved out. Click Move Out Tenants to confirm.
This will remove the tenant from Remote Management, but the settings will need to be applied to the IX | IXG Series stations. Click Back to Site Detail.
Click Check Stations to confirm that the stations are online and able to be accessed by AiphoneCloud.
If they pass the checks, click Upload Station Settings. Wait for the upload process to complete.
If the tenants had any registered IXG Mobile apps, click Save Mobile App Settings to finish removing them.
After this step, the tenants will be fully removed from the system.
Note: AiphoneCloud and Remote Management are dynamic services, and future updates may change the appearance of some items.
Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots.
Each IXG mobile app, answering station, and entrance station has an address book. The default settings depend on the type of system being configured.
Commercial: All stations in the system are in each stations’ address book.
Multi-Tenant address books are determined by the device or IXG Mobile app’s Building and Unit assignment.
IXG-DM7 entrance stations can call Guard, Residential, and Commercial Units in the same building. IXG-MK guard stations and IXG Mobile apps in Guard Units can call any unit in the same building.
Stations and apps in Residential and Commercial Units can call other stations in their Unit, and any IXG-DM7 and IXG-MK stations in the same building.
To add or remove stations from an address book, click on the station’s name in the Stations menu.
Click Address Book on the left menu.
All stations can be added at once by clicking Add All Stations And Mobile Apps. To add stations individually, scroll through the units, stations, or phone numbers on the left and click the + symbol to select a station, phone number, or group of mobile apps.
To remove a station that has already been added, click the X symbol to the right. Once the desired stations are in the address book, click Save Settings. Repeat this for all stations that need to have their address books adjusted.
Click Back to Site Detail in the top left to return to the main page. To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.
With that, the stations' address books will be updated.
Either use the search bars to find a specific station or unit, or find it under the Mobile Group column. Up to 20 call destinations can be selected using the check boxes under Mobile Group. To remove a station from the call list, click the X symbol next to a station or app group.
Tip: Onlyone group of mobile apps can be added to the call group, and only one phone number. Up to 20 answering stations can be included.
Once everything is configured, click Save Changes in the top right corner of the page.
Tip: By default, the station’s built-in call button is selected to program. This is the most common setting, unless an external device or a multi-button door station is used. Use the drop-down menu under Call Trigger to switch to different inputs as needed, and the drop-down menu under Call Group to assign the call method a different destination. The steps for programming the call destinations are otherwise the same.
Click Back to Site Detail in the top left to return to the main page. Repeat the previous steps for each door station to be configured.
To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.
With this, the stations will be able to communicate with each other as configured.
Both dealers and property managers on a Remote Management site are able to move out tenants.
To get started, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials, including the branch's IXG Portal account, if prompted. If multiple sites are displayed, click the desired site from the list.
On the Site Detail page, click Units to display the unit list.
Click a unit from the list. This will open up a new page.
Under the Tenants submenu, the site’s tenants will be listed. Click Move Out.
A pop-up window will appear, explaining what information will be lost once the tenant is moved out. Click Move Out Tenants to confirm.
This will remove the tenant from Remote Management, but the settings will need to be applied to the IX | IXG Series stations. Click Back to Site Detail.
Click Check Stations to confirm that the stations are online and able to be accessed by AiphoneCloud.
If they pass the checks, click Upload Station Settings. Wait for the upload process to complete.
If the tenants had any registered IXG Mobile apps, click Save Mobile App Settings to finish removing them.
After this step, the tenants will be fully removed from the system.
Note: AiphoneCloud and Remote Management are dynamic services, and future updates may change the appearance of some items.
Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots.
Once the site’s units have been created, tenants can be added to them. These tenants can then have IXG Mobile apps and a telephone number assigned to them.
Users can download the IXG Mobile app from these links:
To get started, select the Units menu from the site’s home screen. Click the desired unit.
Tip: Residential, Commercial, and Guard units call all have mobile apps registered. Outside Area and Entrance Station units cannot.
The unit’s Unit Details page will be displayed. If not, use the side menu to navigate there.
Click + Add New Tenant.
The tenant will need a First Name and Last Name registered. An email address and phone number can also be assigned.
Tip: The registered email address is used to send IXG Mobile app registration codes, while the phone number is used for placing telephone calls. Both are completely optional.
Each unit can have one Primary Tenant, with all other tenants being Regular Tenants. The primary tenant’s phone number can be called when the unit receives a call, and their name will be displayed on an IXG-DM7-HIDA’s screen when viewing the unit. Both primary and regular tenants can use the IXG Mobile app. Use the radio buttons to select the type of tenant that is being created.
If an email is entered above, place a check next to Email Mobile App Registration Codes.
Tip: The Email Mobile App Registration Codes selection cannot be changed after initial creation. A tenant can be deleted from the main screen and recreated to make a different choice.
Once all of the information has been entered, click Save.
To modify or remove a tenant, click the three dots next to the tenant and select either Edit tenant information or Delete Tenant.
To register mobile apps, navigate to the Apps menu. The site’s available mobile apps will be listed, meaning that the slot has not yet been registered. Click the drop-down menu for Invite IXG App Users to choose a way to send the users their code. This will take the form of a QR code that can be scanned from within the IXG Mobile app.
If Email codes to tenants is selected, a list of registered tenants will appear. Use the check boxes to choose which tenants to email, or enter a different email under Send to a new email. Click Send.
Generate a one-time registration code will display a new QR code that can be scanned by the IXG Mobile app.
Download an app registration pdf will create a PDF file that can be manually emailed or printed off for prospective tenants.
Once the codes have been sent out, click Back to Site Detail to return to the main screen. Repeat the previous steps for each unit that will have tenants added.
To apply the settings to the stations and apps click Upload Station Settings.
If mobile apps are used on the site, also click Save Mobile App Settings. This process may take several minutes, depending on network conditions on the number of Units in the system.
After completing the steps, the registered tenants, apps, and phone numbers will be ready to use.
