Both dealers and property managers on a Remote Management site are able to move out tenants.
To get started, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials, including the branch's IXG Portal account, if prompted. If multiple sites are displayed, click the desired site from the list.
On the Site Detail page, click Units to display the unit list.
Click a unit from the list. This will open up a new page.
Under the Tenants submenu, the site’s tenants will be listed. Click Move Out.
A pop-up window will appear, explaining what information will be lost once the tenant is moved out. Click Move Out Tenants to confirm.
This will remove the tenant from Remote Management, but the settings will need to be applied to the IX | IXG Series stations. Click Back to Site Detail.
Click Check Stations to confirm that the stations are online and able to be accessed by AiphoneCloud.
If they pass the checks, click Upload Station Settings. Wait for the upload process to complete.
If the tenants had any registered IXG Mobile apps, click Save Mobile App Settings to finish removing them.
After this step, the tenants will be fully removed from the system.
Note: AiphoneCloud and Remote Management are dynamic services, and future updates may change the appearance of some items.
Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots.
Each IXG mobile app, answering station, and entrance station has an address book. The default settings depend on the type of system being configured.
Commercial: All stations in the system are in each stations’ address book.
Multi-Tenant address books are determined by the device or IXG Mobile app’s Building and Unit assignment.
IXG-DM7 entrance stations can call Guard, Residential, and Commercial Units in the same building. IXG-MK guard stations and IXG Mobile apps in Guard Units can call any unit in the same building.
Stations and apps in Residential and Commercial Units can call other stations in their Unit, and any IXG-DM7 and IXG-MK stations in the same building.
To add or remove stations from an address book, click on the station’s name in the Stations menu.
Click Address Book on the left menu.
All stations can be added at once by clicking Add All Stations And Mobile Apps. To add stations individually, scroll through the units, stations, or phone numbers on the left and click the + symbol to select a station, phone number, or group of mobile apps.
To remove a station that has already been added, click the X symbol to the right. Once the desired stations are in the address book, click Save Settings. Repeat this for all stations that need to have their address books adjusted.
Click Back to Site Detail in the top left to return to the main page. To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.
With that, the stations' address books will be updated.
By default, the door station's built-in call button will be selected. If this call will be activated by an external button or other device, click the drop-down menu next to Triggers to select the appropriate input.
By default, the Destination will be set for Call Group 1 at a Normal Call priority. To adjust these, click the drop-down menus next to the word Destination.
Use the search bar or scroll through the list to locate the desired call destinations. Click the + button next to a destination to add it to the door's called stations.
Tip: Onlyone group of mobile apps can be added to the call group, and only one phone number. Up to 20 answering stations can be included.
Review the Call Destination list to the right. To remove a station, click the X symbol next to it. Once everything is configured, click Save Settings to finalize the settings.
Click Back to Site Detail in the top left to return to the main page. Repeat the previous steps for each door station to be configured.
To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.
With this, the stations will be able to communicate with each other as configured.
Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots.
Call transfers allow calls to an answering station to be automatically forwarded to a group of stations and mobile apps. Call transfers are applied whether the incoming call originates from a door, entrance, or another answering station.
Before setting call transfers, make sure that these steps are complete.
Call Settings: Adjust the door stations’ call settings so that it calls the transferring station, but not the transfer destination. This does not need to be done for door stations in the system that should call both simultaneously and not be part of the transfer. (Link)
Address Book: Make sure that the calling door station and the transfer destinations are in the answering station’s address book. The calling station will also need to be in the address book of the transfer destinations to allow for door release. (Link).
To get started, select the Stations menu on the main page and click on the station that will perform the transfer.
Tip: IX-MV7, IX-SOFT, and IXG-MK answering stations can perform transfers. IXG-2C7 and IX-RS stations cannot.
On the next page, click Call Transfer.
Remote Management supports two types of call transfers.
Absent Transfers: The user at the answering station can toggle the transfer on or off. When the transfer is on, incoming calls will instantly be forwarded to the transfer destination(s).
Delay Transfers: A call arrives at an answering station. After a certain length of time, the call is forwarded to the transfer destination(s).
Use the menu to select the type of transfer.
Stations and apps can be found using the search bars or by scrolling down the list beneath Mobile Group. Click the + symbol next to a station or group to add it to the transfer group. Up to 20 destinations can be set.
Tip: Only one group of IXG Mobile apps / Tenant Phone number can be added. Only one VoIP extension can be added. The rest will be answering stations.
After setting the transfer destinations, click the bar next to Enable (Type) Transfer to allow the transfer. If the type is a Delay Transfer, enter it in the appropriate field. To remove a transfer destination, click the X symbol in line with it. Once everything is configured for the transfer settings, click Save Settings.
Tip: IXG-MK guard stations transfer to entire units instead of individual stations. The steps are otherwise the same as on the IX-MV7 shown.
To clear the list, click Reset in the top right corner. Stations can also be removed from the transfer list by clicking the trash can symbol next to them.
Then, click Back to Site Detail in the top left to return to the main page. Repeat these steps for each answering station that will make transfers.
To apply the settings to the stations and apps click Upload Station Settings. If mobile apps are used on the site, also click Save Mobile App Settings.
Delay transfers are active as soon as the upload is complete. Absent transfers are toggled on and off by pressing the Transfer button on the answering station’s home screen.
Both dealers and property managers on a Remote Management site are able to move out tenants.
To get started, navigate to https://aiphone.cloud/remotemanagement and log in with your credentials, including the branch's IXG Portal account, if prompted. If multiple sites are displayed, click the desired site from the list.
On the Site Detail page, click Units to display the unit list.
Click a unit from the list. This will open up a new page.
Under the Tenants submenu, the site’s tenants will be listed. Click Move Out.
A pop-up window will appear, explaining what information will be lost once the tenant is moved out. Click Move Out Tenants to confirm.
This will remove the tenant from Remote Management, but the settings will need to be applied to the IX | IXG Series stations. Click Back to Site Detail.
Click Check Stations to confirm that the stations are online and able to be accessed by AiphoneCloud.
If they pass the checks, click Upload Station Settings. Wait for the upload process to complete.
If the tenants had any registered IXG Mobile apps, click Save Mobile App Settings to finish removing them.
After this step, the tenants will be fully removed from the system.
Note: AiphoneCloud and Remote Management are dynamic services, and future updates may change the appearance of some items.
Tip: AiphoneCloud and Remote Management are always being improved, so the interface may appear different than in these screenshots.
Once the site’s units have been created, tenants can be added to them. These tenants can then have IXG Mobile apps and a telephone number assigned to them.
Users can download the IXG Mobile app from these links:
To get started, select the Units menu from the site’s home screen. Click the desired unit.
Tip: Residential, Commercial, and Guard units call all have mobile apps registered. Outside Area and Entrance Station units cannot.
The unit’s Unit Details page will be displayed. If not, use the side menu to navigate there.
Click + Add New Tenant.
The tenant will need a First Name and Last Name registered. An email address and phone number can also be assigned.
Tip: The registered email address is used to send IXG Mobile app registration codes, while the phone number is used for placing telephone calls. Both are completely optional.
Each unit can have one Primary Tenant, with all other tenants being Regular Tenants. The primary tenant’s phone number can be called when the unit receives a call, and their name will be displayed on an IXG-DM7-HIDA’s screen when viewing the unit. Both primary and regular tenants can use the IXG Mobile app. Use the radio buttons to select the type of tenant that is being created.
If an email is entered above, place a check next to Email Mobile App Registration Codes.
Tip: The Email Mobile App Registration Codes selection cannot be changed after initial creation. A tenant can be deleted from the main screen and recreated to make a different choice.
Once all of the information has been entered, click Save.
To modify or remove a tenant, click the three dots next to the tenant and select either Edit tenant information or Delete Tenant.
To register mobile apps, navigate to the Apps menu. The site’s available mobile apps will be listed, meaning that the slot has not yet been registered. Click the drop-down menu for Invite IXG App Users to choose a way to send the users their code. This will take the form of a QR code that can be scanned from within the IXG Mobile app.
If Email codes to tenants is selected, a list of registered tenants will appear. Use the check boxes to choose which tenants to email, or enter a different email under Send to a new email. Click Send.
Generate a one-time registration code will display a new QR code that can be scanned by the IXG Mobile app.
Download an app registration pdf will create a PDF file that can be manually emailed or printed off for prospective tenants.
Once the codes have been sent out, click Back to Site Detail to return to the main screen. Repeat the previous steps for each unit that will have tenants added.
To apply the settings to the stations and apps click Upload Station Settings.
If mobile apps are used on the site, also click Save Mobile App Settings. This process may take several minutes, depending on network conditions on the number of Units in the system.
After completing the steps, the registered tenants, apps, and phone numbers will be ready to use.
