NWP_Query Object ( [query] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 49171 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => remote-management-app-notes ) ) [posts_per_page] => 4 [orderby] => rand ) [query_vars] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 49171 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => remote-management-app-notes ) ) [posts_per_page] => 4 [orderby] => meta_value_num menu_order [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [s] => [sentence] => [title] => [fields] => all [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [search_columns] => Array ( ) [meta_query] => Array ( [relation] => OR [0] => Array ( [key] => mkb_tax_order_6053 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_6053 [compare] => NOT EXISTS ) ) [order] => ASC [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [update_menu_item_cache] => [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [taxonomy] => kbtopic [term] => remote-management-app-notes ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( [0] => Array ( [taxonomy] => kbtopic [terms] => Array ( [0] => remote-management-app-notes ) [field] => slug [operator] => IN [include_children] => 1 ) ) [relation] => AND [table_aliases:protected] => Array ( [0] => wp_term_relationships ) [queried_terms] => Array ( [kbtopic] => Array ( [terms] => Array ( [0] => remote-management-app-notes ) [field] => slug ) ) [primary_table] => wp_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( [0] => Array ( [key] => mkb_tax_order_6053 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_6053 [compare] => NOT EXISTS ) [relation] => OR ) [relation] => OR [meta_table] => wp_postmeta [meta_id_column] => post_id [primary_table] => wp_posts [primary_id_column] => ID [table_aliases:protected] => Array ( [0] => wp_postmeta [1] => mt1 ) [clauses:protected] => Array ( [wp_postmeta] => Array ( [key] => mkb_tax_order_6053 [compare] => EXISTS [compare_key] => = [alias] => wp_postmeta [cast] => CHAR ) [mt1] => Array ( [key] => mkb_tax_order_6053 [compare] => NOT EXISTS [compare_key] => = [alias] => mt1 [cast] => CHAR ) ) [has_or_relation:protected] => 1 ) [date_query] => [queried_object] => WP_Term Object ( [term_id] => 6053 [name] => Remote Management Application Notes [slug] => remote-management-app-notes [term_group] => 0 [term_taxonomy_id] => 6053 [taxonomy] => kbtopic [description] => [parent] => 6052 [count] => 6 [filter] => raw [term_order] => 1 ) [queried_object_id] => 6053 [request] => SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = 'mkb_tax_order_6053' ) WHERE 1=1 AND wp_posts.ID NOT IN (49171) AND ( wp_term_relationships.term_taxonomy_id IN (6053) ) AND ( wp_postmeta.meta_key = 'mkb_tax_order_6053' OR mt1.post_id IS NULL ) AND ((wp_posts.post_type = 'kb' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'acf-disabled'))) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 ASC, wp_posts.menu_order ASC LIMIT 0, 4 [posts] => Array ( [0] => WP_Post Object ( [ID] => 37844 [post_author] => 18 [post_date] => 2024-10-09 20:16:44 [post_date_gmt] => 2024-10-10 03:16:44 [post_content] => Remote Management is a feature available through AiphoneCloud. To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. This chart shows which stations can be programmed with AiphoneCloud, and which ones requires IX or IXG Support Tool.

ü

Currently Supported

w

Support Pending Future Updates

û

Not Supported

IX Support Tool

IXG Support Tool

AiphoneCloud

IXG Series

 

 

 

IXG-MK

û

ü

ü

IXG-DM7-HID(A)

û

ü

ü

IXG-2C7(-L)

û

ü

ü

IXGW-LC

û

ü

ü

IXGW-LC-RY20

û

ü

û

IXGW-(T)GW

û

ü

ü

Current IX Series

 

 

 

IX-MV7

ü

ü

ü

IX-SOFT

ü

ü

w

IX-RS

ü

ü

ü

IX-DV(F)

ü

ü

ü

IX-DVF-RA

ü

ü

ü

IX-DVM

ü

ü

ü

IX-EA

ü

ü

ü

IX-NVP

ü

ü

ü

IX-SS-2G

ü

ü

ü

IX-SSA

ü

ü

ü

IX-SSA-(*RA)

ü

ü

ü

IXW-MA(A)

ü

ü

ü

Discontinued IX

 

 

 

IX-MV

ü

û

û

IX-DA

ü

ü

û

IX-BA

ü

ü

û

RY-IP44*

ü

ü

û

IX-1AS, IX-10AS*

ü

û

û

IX-PA*

ü

û

û

* Requires additional in-browser programming

 

  [post_title] => IX | IXG Series Hardware Compatible with Remote Management [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => aiphonecloud-vs-support-tool-station-support [to_ping] => [pinged] => [post_modified] => 2025-10-01 09:54:03 [post_modified_gmt] => 2025-10-01 16:54:03 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/aiphonecloud-vs-support-tool-station-support/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 37849 [post_author] => 18 [post_date] => 2024-10-09 21:16:59 [post_date_gmt] => 2024-10-10 04:16:59 [post_content] => Remote Management is a feature available through AiphoneCloud. To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. This chart shows which stations can be programmed with AiphoneCloud, and which ones requires IX or IXG Support Tool.

IXG Support Tool

AiphoneCloud

IXGW-LC(-RY20)

ü

ü

 

 

IXGW-LC-RY20

ü

û

ü

Currently Supported

IX-SOFT

ü

w

w

Support Pending Future Updates

IX-MV

û

û

û

Not Supported

IX-DA

ü

û

IX-BA

ü

û

RY-IP44*

ü

û

IX-1AS, IX-10AS*

û

û

IX-PA*

û

û

* Requires additional in-browser programming

 

 

 

Feature Compatibility List

IXG Support Tool

AiphoneCloud

New System Wizard

û

ü

Add Device Wizard

û

ü

Status Dashboard

û

ü

Update Firmware

ü

ü

ü

Currently Supported

Call Destinations

ü

ü

w

Support Pending Future Updates

Address Book Configuration

ü

ü

û

Support Not Planned at this time

Absent and Delay Transfer

ü

ü

Schedule Transfer

ü

û

Chime Schedule

ü

û

Speed Dial Configuration

ü

ü

Paging Groups

ü

w

SIP Integration

ü

ü

Upload Custom Sound Files

ü

w

Upload Custom Images

ü

w

Export QR Codes for app registration

ü

ü

Email QR Codes to tenants for app registration

û

ü

Configure IXG-DM7 Access Codes

ü

ü

IP Camera Integration ü ü

For additional information about specific features, contact tech@aiphone.com

[post_title] => Features Supported by Remote Management [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => aiphonecloud-vs-support-tool-features [to_ping] => [pinged] => [post_modified] => 2025-10-29 12:19:21 [post_modified_gmt] => 2025-10-29 19:19:21 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/aiphonecloud-vs-support-tool-features/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 47509 [post_author] => 18 [post_date] => 2025-06-13 09:08:51 [post_date_gmt] => 2025-06-13 16:08:51 [post_content] =>

This guide goes over creating an account in the IXG Portal, and other initial setup steps.

[post_title] => IXG Portal Management Guide [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => ixg-portal-management-guide [to_ping] => [pinged] => [post_modified] => 2025-10-07 08:53:25 [post_modified_gmt] => 2025-10-07 15:53:25 [post_content_filtered] => [post_parent] => 0 [guid] => https://www.aiphone.com/?post_type=kb&p=47509 [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 46144 [post_author] => 18 [post_date] => 2025-04-14 10:47:36 [post_date_gmt] => 2025-04-14 17:47:36 [post_content] =>

This app note covers situations where a local DHCP server is not available during initial setup, which can prevent the IXGW-TGW from connecting to AiphoneCloud.

[post_title] => Configuring an IXGW-TGW for Remote Management on a Network without DHCP [post_excerpt] => [post_status] => publish [comment_status] => closed [ping_status] => closed [post_password] => [post_name] => configuring-an-ixgw-tgw-for-remote-management-on-a-network-without-dhcp [to_ping] => [pinged] => [post_modified] => 2025-12-03 14:21:47 [post_modified_gmt] => 2025-12-03 22:21:47 [post_content_filtered] => [post_parent] => 0 [guid] => https://www.aiphone.com/?post_type=kb&p=46144 [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 37844 [post_author] => 18 [post_date] => 2024-10-09 20:16:44 [post_date_gmt] => 2024-10-10 03:16:44 [post_content] => Remote Management is a feature available through AiphoneCloud. To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. This chart shows which stations can be programmed with AiphoneCloud, and which ones requires IX or IXG Support Tool.

ü

Currently Supported

w

Support Pending Future Updates

û

Not Supported

IX Support Tool

IXG Support Tool

AiphoneCloud

IXG Series

 

 

 

IXG-MK

û

ü

ü

IXG-DM7-HID(A)

û

ü

ü

IXG-2C7(-L)

û

ü

ü

IXGW-LC

û

ü

ü

IXGW-LC-RY20

û

ü

û

IXGW-(T)GW

û

ü

ü

Current IX Series

 

 

 

IX-MV7

ü

ü

ü

IX-SOFT

ü

ü

w

IX-RS

ü

ü

ü

IX-DV(F)

ü

ü

ü

IX-DVF-RA

ü

ü

ü

IX-DVM

ü

ü

ü

IX-EA

ü

ü

ü

IX-NVP

ü

ü

ü

IX-SS-2G

ü

ü

ü

IX-SSA

ü

ü

ü

IX-SSA-(*RA)

ü

ü

ü

IXW-MA(A)

ü

ü

ü

Discontinued IX

 

 

 

IX-MV

ü

û

û

IX-DA

ü

ü

û

IX-BA

ü

ü

û

RY-IP44*

ü

ü

û

IX-1AS, IX-10AS*

ü

û

û

IX-PA*

ü

û

û

* Requires additional in-browser programming

 

  [post_title] => IX | IXG Series Hardware Compatible with Remote Management [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => aiphonecloud-vs-support-tool-station-support [to_ping] => [pinged] => [post_modified] => 2025-10-01 09:54:03 [post_modified_gmt] => 2025-10-01 16:54:03 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/aiphonecloud-vs-support-tool-station-support/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 5 [max_num_pages] => 2 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => 1 [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => ececb0b756dcf650e2e9c0a8086d8406 [query_vars_changed:WP_Query:private] => 1 [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) [query_cache_key:WP_Query:private] => wp_query:49399085e1b21e26ea74a9dc93766f8c:0.31363200 17650995860.61092300 1765099586 )

Adding a Third-Party Camera’s Stream Profile Token

In order to add a camera to an IX | IXG Series system programmed in Remote Management, the camera’s Stream Profile Token will need to be manually entered into Remote Management.

The camera’s token may be listed in the device’s support or instruction manual. It may also be available on the manufacturer’s website.

If the key is not available from first-party sources, it can be found by using a third-party discovery tool like ONVIF® Device Manager, a free utility. Be sure that whatever software solution used is permitted by the local network administrator.

Once the key has been found, navigate to the site in Remote Management. On the left menu of the site’s main screen, select ONVIF / IP Camera.

If the camera has already been added besides entering the token, click the three dots next to its name. To add a new camera from scratch, click + Add Camera.

Fill in any missing information and click Save.

If the camera was newly added, click the check boxes under each station listed to add it to its address book. Repeat these steps for each camera to be added.

Once all settings are entered, click Site Detail to return to the main page.

Click Upload Station Settings to complete the process.

Transform Your Security Today

Connect with our local experts for product questions, demos, and assistance in designing your ideal security solution.

Contact Us