High Rise, High Security: Aiphone in Q1 Tower 

Built in 2005 and standing an impressive 322.5 meters tall, Q1 Tower in Gold Coast, Australia, is the tallest building in the country and second tallest in the Southern Hemisphere. It boasts a total of 78 above ground floors, which consist of 526 apartment units, a luxury resort, and a spa. 

Between long-term residents, short-term residents, staff, and their guests; the flow of people entering and exiting the tower is constant. A building with such a large resident population and global popularity needs to have a modern security and access system to efficiently manage activity and keep tenants feeling safe. A reliable and robust intercom system that blends seamlessly with other security measures is essential for day-to-day operations at Q1 tower; a service Aiphone is proud to provide.  

Challenge 

After a few years using the intercom system installed during construction, it began to break down. Ultimately, Q1 tower staff made the decision to replace it rather than continue constant repairs, and they were then tasked with finding a new system that fits all their needs. The new system had to work reliably, function intuitively, install without headache, and last longer than a few years; all while feeling seamless and luxurious. 

Solution 

With reliability and scalability as priorities, Q1 tower selected Aiphone’s IX | IXG Series to replace their failing system. The four primary entrances were equipped with IXG-DM7 IP video door stations, featuring 7” touchscreen displays and HD cameras. The digital keypad on the displays allows visitors to easily call any of the IXG-2C7 tenant stations located in all 526 residential units, where users can then easily see who’s calling and grant or deny access.  

Calls from the door station can also be routed through the IXG-MK concierge station located at the front desk for additional screening, and there are two IX-DV single-button video door stations that call directly into the concierge station for staff and tenant convenience. “The project was executed smoothly, with minimal downtime despite the scale and complexity of the upgrade,” said the installation team at Eximm.

Benefits 

Size & Scale 

Q1 tower experiences no issues with connectivity or function, even with 526 tenant stations, 6 door stations, and 1 concierge station. The system could expand further without any issues as well: the IX | IXG series supports up to 9,999 tenant stations and 9,999 door stations. 

Integration 

Aiphone’s IX | IXG Series offers robust integration capabilities with leading security technologies. Q1 Tower integrated its IX | IXG system with Milestone XProtect video management software. With real-time video streaming from their IXG-DM7 and IX-DV door stations, security personnel can easily monitor and review any security footage. Resident and staff security is enhanced, and response time to potential incidents is reduced with a centralized security system.  

Reliability & Longevity 

The IX | IXG system continues to outperform expectations, delivering flawless operation even with heavy daily use. Its clear audio and intuitive features provide residents and guests with smooth, reliable access and communication. 

Ease of Installation  

The IX | IXG Series is an IP solution, making deployment easy on any modern networking infrastructure. This allowed Q1 Tower to avoid any rewiring, saving costs on installation and updating the building.

Results 

Since installing their IX | IXG system, Q1 tower has improved day-to-day operations, accommodating the constant flow in and out of the building. With a modern, integrated, and dependable intercom solution in place, the tower now operates with greater ease, efficiency, and assurance. The IX | IXG system installed at Q1 tower upholds high standards of excellence in performance, showing why Aiphone has been setting the industry standard for over 75 years.