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To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. This chart shows which stations can be programmed with AiphoneCloud, and which ones requires IX or IXG Support Tool. [post_title] => Features Supported by Remote Management [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => aiphonecloud-vs-support-tool-features [to_ping] => [pinged] => [post_modified] => 2025-04-03 15:05:19 [post_modified_gmt] => 2025-04-03 22:05:19 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/aiphonecloud-vs-support-tool-features/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 46144 [post_author] => 18 [post_date] => 2025-04-14 10:47:36 [post_date_gmt] => 2025-04-14 17:47:36 [post_content] =>

This app note covers situations where a local DHCP server is not available during initial setup, which can prevent the IXGW-TGW from connecting to AiphoneCloud.

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Remote Management is a service provided by AiphoneCloud. It allows users to program and manage an IX | IXG Series system from anywhere with an internet connection. Before getting started, a few things need to be taken care of.

• An IXGW-GW or IXGW-TGW mobile app gateway is required to use Remote Management.
• Connect all intercoms to the same network as the gateway. It is best to connect them to the same PoE switch for initial programming.
• Make sure the gateway has an external network connection so it can access AiphoneCloud.
• Make a note of the model and MAC address of each station to help with future steps.

Once the preliminary work is done, navigate to https://aiphone.cloud. Log in or create an account.

After logging in, navigate to Remote Management on the left-hand menu. If a new account was created, click Request Branch Membership. This will send an email to Aiphone, notifying the appropriate employees. Programming cannot progress until this request is completed.

If the account is part of a site, the Remote Management page will display the existing sites, if there are any. Either click Login to IXG Portal Account if there is an existing account for the user, or click Register Account to create a new one. Once that is done, click + Create New Site.

Fill out the necessary information, and click Continue.

Select whether the site is Commercial or Multi-Tenant. Commercial sites are used for single sites, since as an office or a campus where all calls go to a single location. Multi-tenant sites contain multiple suites that are isolated from each other.

Also select whether the IXGW-GW or IXGW-TGW is already connected to an existing site. Click Create Site.

This will complete initial setup for the site. Click Register Gateway to enter the programming wizard, which will guide the user through the rest of system setup.

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