IXG Series
IXG Series IP Multi-Tenant Video Intercom
Frequently Asked Questions
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How Many Stations Can the IXG Series Support?
The IXG Series can support up to 9,999 stations, including gateways and lift control adaptors.
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How Many IXG-2C7 Tenant Stations Are Allowed per Residential Unit?
Each Residential Unit can have up to 8 IXG-2C7 tenant stations.
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How Many Mobile Apps Are Allowed per Residential and Commercial Unit?
Up to 8 mobile apps can be assigned to each Residential and Commercial Unit.
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Can the IXG Mobile App Unlock Doors Remotely?
Yes, the IXG Mobile App can be used to release the door.
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IXG Series Wire Requirements
The IXG Series utilizes Cat-6/Cat-5e cable from the stations to a network switch.
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IXG Series Stations Power Requirements
The IXG Series stations are Power-over-Ethernet (IEEE 802.3af Class 0).
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“Failed” Status When Attempting to Upload the Setting File Using Support Tool
Ensure that the programming PC is set to the same subnet that your stations have been associated to, and disable any alternate LAN, wireless, or VPN connections your PC may have. If a station has recently been associated, or the date and date have been set, it is possible that station is still in its boot up process. Check for a solid status LED light, or an “available” status on each station before attempting an upload.
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What to Do When Stations Are Not Showing up in Station Search
If any stations are missing from the “Station List” under “Association Settings”, the broadcast used to find stations may be unable to reach them, which is common with managed networks. We recommend placing each station on the same an unmanaged PoE switch as the programming PC. This will allow the station search broadcast to easily find your stations while having the ability to redeploy the once programming is complete.
During the station search and program file upload steps, it may be required to disable any alternate network connections, including Wi-Fi and VPNs, for both processes to complete properly. -
What to Do When the IXGW-GW Gateway Adaptor Cannot Upload or Sync
Refer to the status lights on the device to indicate the state it is in.
Solid Green: Standby
Orange: IXG Cloud Server Authentication Error (Review settings and configuration)
Flashing Orange: Booting up / Communication Error (Cannot connect to internet or possibly the cloud server) / Initializing / Updating FirmwareIt is possible a power cycle of the device will help it complete the process it is stuck in, and will begin to function correctly. If the status lights continue to flash after a reboot, it is possible it is unable to find an internet connection, at which point the network settings of the device should be reviewed. Most likely, the Default Gateway or DNS information is incomplete or incorrect.
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Can the IXG Series Utilize SIP?
No. This is an IX Series 2 exclusive feature.
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Can the IXW-MA Be Used With the IXG Series?
Yes. With the most recent version of the IXG Support Tool the IXW-MA is compatible with the IXG Series. For additional information watch the video provided above.
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Can the IXGW-GW Be Used to Bridge Two Buildings Together for Communication or for Remote Programming?
No, the IXGW-GW is only for mobile app communication, and not for any kind of cloud-based connection between sites or remote programming.
