NWP_Query Object ( [query] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36652 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => ixg-series ) ) [posts_per_page] => 4 [orderby] => rand ) [query_vars] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36652 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => ixg-series ) ) [posts_per_page] => 4 [orderby] => meta_value_num menu_order [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [s] => [sentence] => [title] => [fields] => [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [search_columns] => Array ( ) [meta_query] => Array ( [relation] => OR [0] => Array ( [key] => mkb_tax_order_5694 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5694 [compare] => NOT EXISTS ) ) [order] => ASC [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [update_menu_item_cache] => [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [taxonomy] => kbtopic [term] => ixg-series ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( [0] => Array ( [taxonomy] => kbtopic [terms] => Array ( [0] => ixg-series ) [field] => slug [operator] => IN [include_children] => 1 ) ) [relation] => AND [table_aliases:protected] => Array ( [0] => wp_term_relationships ) [queried_terms] => Array ( [kbtopic] => Array ( [terms] => Array ( [0] => ixg-series ) [field] => slug ) ) [primary_table] => wp_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( [0] => Array ( [key] => mkb_tax_order_5694 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5694 [compare] => NOT EXISTS ) [relation] => OR ) [relation] => OR [meta_table] => wp_postmeta [meta_id_column] => post_id [primary_table] => wp_posts [primary_id_column] => ID [table_aliases:protected] => Array ( [0] => wp_postmeta [1] => mt1 ) [clauses:protected] => Array ( [wp_postmeta] => Array ( [key] => mkb_tax_order_5694 [compare] => EXISTS [compare_key] => = [alias] => wp_postmeta [cast] => CHAR ) [mt1] => Array ( [key] => mkb_tax_order_5694 [compare] => NOT EXISTS [compare_key] => = [alias] => mt1 [cast] => CHAR ) ) [has_or_relation:protected] => 1 ) [date_query] => [queried_object] => WP_Term Object ( [term_id] => 5694 [name] => IXG Series [slug] => ixg-series [term_group] => 0 [term_taxonomy_id] => 5694 [taxonomy] => kbtopic [description] => [parent] => 0 [count] => 78 [filter] => raw [term_order] => 2 ) [queried_object_id] => 5694 [request] => SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = 'mkb_tax_order_5694' ) WHERE 1=1 AND wp_posts.ID NOT IN (36652) AND ( wp_term_relationships.term_taxonomy_id IN (5694,5695,5697,5707,5708,5752,5771) ) AND ( wp_postmeta.meta_key = 'mkb_tax_order_5694' OR mt1.post_id IS NULL ) AND ((wp_posts.post_type = 'kb' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'acf-disabled'))) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 ASC, wp_posts.menu_order ASC LIMIT 0, 4 [posts] => Array ( [0] => WP_Post Object ( [ID] => 37706 [post_author] => 18 [post_date] => 2023-05-19 20:42:26 [post_date_gmt] => 2023-05-20 03:42:26 [post_content] =>

Specifications for the IX-DVF-PR door station for the IX | IXG Series with an included card reader.

[post_title] => IX-DVF-PR Specifications [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-dvf-pr-specifications [to_ping] => [pinged] => [post_modified] => 2025-04-10 09:47:40 [post_modified_gmt] => 2025-04-10 16:47:40 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-dvf-pr-specifications/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 37603 [post_author] => 18 [post_date] => 2022-11-02 14:46:54 [post_date_gmt] => 2022-11-02 21:46:54 [post_content] =>
  • Improved network security level and bug fixes.
  • Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher.
  • Released: 10/01/2024.
Download Firmware
[post_title] => IX-DVM Firmware Ver. 8.0 (Standard) [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-dvm-firmware-2 [to_ping] => [pinged] => [post_modified] => 2025-05-05 09:35:36 [post_modified_gmt] => 2025-05-05 16:35:36 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-dvm-firmware-2/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 37602 [post_author] => 18 [post_date] => 2022-11-02 14:40:40 [post_date_gmt] => 2022-11-02 21:40:40 [post_content] =>
  • Improved network security level and bug fixes.
  • Allows calls from VoIP Phones to be answered automatically.
  • Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher.
  • Released: 10/01/2024.
Download Firmware
[post_title] => IX-DV, IX-DVF-* Firmware Ver. 8.80 (Enhanced) [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-dv-ix-dvf-firmware-enhanced [to_ping] => [pinged] => [post_modified] => 2025-04-28 12:03:00 [post_modified_gmt] => 2025-04-28 19:03:00 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-dv-ix-dvf-firmware-enhanced/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 37601 [post_author] => 18 [post_date] => 2022-11-02 14:19:16 [post_date_gmt] => 2022-11-02 21:19:16 [post_content] =>
  • Improved network security level and bug fixes.
  • Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher.
  • Released: 10/01/2024.

 

Download Firmware

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Specifications for the IX-DVF-PR door station for the IX | IXG Series with an included card reader.

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Technical Knowledge Base
IXG Series

IXG Stations associate, but fail a setting file upload

Summary

FTP and SSH are used to directly upload to each station one at a time as the last step in the programming process, or any time settings are changed in Support Tool for an existing system. During the programming process, it is possible several things may prevent this final step from succeeding. 

 

Cause

Some reasons why an upload will fail after being associated: 

  1. The station is still rebooting. This is often the case with the IXGW-GW, which may also require a power cycle.
    • Look for solid lights on the devices to know it is ready to receive a setting file.
  2. The stations were moved to a different subnet in the association process. 
    • Ensure the PC is moved to the same subnet as the stations in this situation.
  3. The station has been previously programmed with a different ID and password. This may happen in situations including: 
    • Configuring the system off-site for testing purposes before taking the system on-site to program with a new program file. 
    • Attempted to program, only to run into problems and creating a new program file with a different ID and password on the second attempt.  
    • If this is the case, refer to this (link) on steps to take if the ID and password have been lost or misplaced. If the ID and password of the original configuration are known, change the new program file to match. 
Related Posts
IX-DVF-PR Specifications
IX Series, IXG Series, Specifications, Specifications
IX-DVM Firmware Ver. 8.0 (Standard)
Firmware & Software, Firmware & Software, IX Series, IXG Series
IX-DV, IX-DVF-* Firmware Ver. 8.80 (Enhanced)
Firmware & Software, Firmware & Software, IX Series, IXG Series
IX-DV, IX-DVF-* Firmware Ver. 8.0 (Standard)
Firmware & Software, Firmware & Software, IX Series, IXG Series

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