THE SCENARIO:
A state DOT (department of transportation) managed multiple lines of transit. These included a metro bus line, an underground subway, and their largest mode of transportation, a railroad system with over three million annual passengers.
The railroad connected five major cities, making it popular for civilians and tourists who wanted to quickly travel between popular destinations. There were two attended railroad stations and three unattended stations. Located at the unattended stations were automatic ticket vending machines for passengers to self-serve.
If there were issues with the vending machines, or if passengers had questions, there was not an easy way to request help from these unattended railroad stations. Management wanted a system with the capability to monitor unattended stations from an attended location.
The system needed to provide a method for passengers to reach help if the ticket vending machines malfunctioned or if they had questions to ask.
THE SOLUTION:
The DOT selected an IP intercom solution. They also installed a surveillance system that integrated with the intercom. And compact vandal‑resistant intercoms were installed at the ticket vending machines.
These provided passengers with a simple way to call an attendant if they needed assistance. The intercoms had a touchless call sensor, lowering the risk of spreading germs at these high‑traffic stations.
Each intercom answered passenger calls, and attendants could also switch to view third‑party cameras to monitor unattended stations.
Read the full Solution Showcase here.
