Solution Showcase: Adding Security and Communication to a Highway Toll Agency

THE SCENARIO:

In a large city, traffic authorities operated a highway toll agency that included an administration building and four toll booths located at a major interchange. To communicate between the locations, agents used an intercom. The administration building housed a video surveillance system and an exterior paging system. 

Paging from the administration building was not possible. Instead, someone from admin would make a call to an agent at a toll booth—who would then page drivers through their old intercom. This method was slow and inefficient for emergencies.

Authorities needed an improved system for agents to clearly communicate between the separate administration building and the toll booths located at the interchange. They also wanted the same system to provide the ability to monitor their surveillance systems and relay messages to drivers from both locations. 

THE SOLUTION:

To leverage their paging and surveillance equipment, authorities at the agency swapped outdated intercoms with IP technology that easily integrated with existing systems.

PoE master stations located at the administration building and the toll booths allowed all agents to transmit messages directly through the PA system. This eliminated the need to relay messages to someone at a booth before paging drivers.

Details were clearly heard on both sides of the intercom and agents could use the master stations to view the third‑party camera feed for monitoring purposes.

Read the full Solution Showcase here.