IX Series

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Application Notes
IX Series – RY-IP44 Unlocks Door When Call is Placed
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This article explains how to deal with an RY-IP44 IP Relay Adaptor that automatically unlocks the door when a call is placed, rather than when door release button is pushed on the master station.
IX Series Call Capacity
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Summary The IX Series is a peer-to-peer network video intercom system, allowing unlimited expansion. The IX Series door stations can call up to 20 different master stations, sub stations, or other door stations. The master stations have a calling address book of 500 stations, but can receive calls from an unlimited number of stations, including […]
Wiring an IX-1AS/10AS and a 8Ω Speaker together
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Description The IX-1AS can connect to an 8-ohm speaker to allow for two-way communication. The 8-ohm speaker must have a 33µfd, bp, 25V capacitor (Aiphone part number NP-25V) in series with it.   Diagram  
IX Door Station Volume Levels
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This guide compares the volume levels of different IX Series Door Stations, and the decibel ratings of different settings from IX or IXG Support Tool.
IX-SOFT Map Settings
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IX Series Configuring After Hours Ringback Tone
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IX Exporting System Configuration
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IXW-MA Relay Output Association
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IX Series Noisy Environment
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IX Series Station Replacement
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IX Series Updating Firmware
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Custom Call Transfer Destinations for Doors
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IX Series – Custom Call Transfer Destinations for Doors
IX Series – IXW-MA Flow Chart
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This flow chart explains how the IXW-MA works with IX Series door stations to unlock a door. It breaks down the steps that occur between pushing the unlock button on a master station through the final door release. For programming information, see this guide.
IX Series – IX Support Tool SQLite Error
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Integrating with Cisco Unified Communications Manager (CallManager)
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See attached PDF.
IX Series – Recovering Administrator ID and Password from Expanded IX Series Stations
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This document explains how to recover the administrator ID and password from an IX Series station that has been set to Expanded. This information will help with system takeover and recovery.
Reducing Chime Volume
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This article explains how to reduce or eliminate the chime for IX Series door and master stations.
IX Series – Displaying Speed Dial Buttons on an IX-MV7* Home Screen
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This article explains how to change an IX-MV7-* home screen to always display speed dial buttons.
Configuring an IX-RS Sub Station as a Master Station
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This article covers the process of configuring an IX-RS sub station to take the place of a master station.
Configuring External Signaling
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This guide covers how to program IX Series stations to provide a status output for external signaling. It also covers how to use this to trigger an output on an IXW-MA or IXW-MAA.
Delayed Connection to Door Station When Using IPW-1VC or IPW-10VC
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This guide explains an issue with IX Series door stations being slow to connect when using the IPW-1VC or IPW-10VC adaptor.
Programming an IX-DF4 or COP-IX-DF6 with Updated IX Systems
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This guide goes over how to program the legacy IX-DF4 and COP-IX-DF6 multi-button door stations to work with newer IX installs.
IX Series – Exporting and Importing Configuration Files
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This guide covers how to export and import IX Series system configurations using IX Support Tool. This guide will help with sharing files with other installers, and how to use configuration files that have been received from others.
System Takeover and Expansion Guide
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This guide covers best practices for taking over a system where the original configuration file has been lost.
Troubleshooting Failed Uploads in IX Support Tool
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This article covers suggested troubleshooting steps when IX Support Tool fails to upload settings to a station.
IX-SOFT Hostname Calling
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This guide goes over how to use Hostnames to call PCs running IX-SOFT. This is useful for situations where a PC’s IP address will change frequently, since it will allow the other IX Series stations to communicate with IX-SOFT on that PC.
Speed Dial Definitions for IX | IXG Series Answering Stations
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This chart explains the functions of the different speed dial buttons available to IX | IXG Series answering stations, including the IX-MV7, IX-SOFT, and IXG-MK.
Redeploying IX-SOFT to a New PC
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These documents explain how to move IX-SOFT to a new PC. There are two versions, depending on if you are using IX Support Tool or IXG Support Tool.
Setting Up Speed Dial on the IX-MV7 To Trigger Door Release
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See attached PDF.
Changing Volume Settings
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Volume Settings The IX Series has multiple different settings for a station’s volume. The most common settings are:   Handset Transmit The transmit volume using a handset while in communication or paging.   Handset Receive The receive volume using a handset while communicating. Hands-Free Transmit The transmit volume while communicating and paging in hands-free mode. […]
Secondary Door Release by Speed Dial Button (IX-MV7-*)
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Summary Triggering Relay Output 2 on an IX Series door station from an IX-MV7-* speed dial for secondary door release (gate/mantrap/sally port/vestibule).    Solution To enable the second relay on the back of the door station:   Click Station View (top left corner), expand Relay Output on the left-hand menu and select Option Input/Relay Output Settings.  At the top of the screen, use the drop-down […]
Changing Call Destination
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See attached PDF.
Chime Schedule Settings in the IX Support Tool
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See attached PDF.
Setting Up Door Station to Door Station Communication
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See attached PDF.
Programming IX Series Emergency Stations
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See attached PDF.
Enabling Door Release Contacts on the IX-RS
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See attached PDF.
Connecting an IX Series Door Station to an External Call Button
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See attached PDF.
Integrating with InformaCast®
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See attached PDF.
Using the IXW-MA To Trigger an Input When an IX Series Station Goes Offline
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See attached PDF.
Integrating with Lenel OnGuard®
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See attached PDF.
Paging and All Call With the IX Series
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See attached PDF.
Option Input Settings with the IX Series
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See attached PDF.
Setting Up Receptionist Mode on the IX-MV7
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See attached PDF.
Streaming an IX Video Door Station to S2 NetVR
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See attached PDF.
How to Initialize/Factory Reset an IX Series Station
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See attached PDF.
Setting Up Sub Station to Sub Station Communication With Auto-Answer
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See attached PDF.
Configuring Timer Settings in the IX Support Tool
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See attached PDF.
Setting Up Custom Sound Files With the IX Series
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See attached PDF.
Streaming an IX Video Door Station to IPConfigure’s ESM 6.0
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See attached PDF.
Streaming an IX Video Door Station to Pelco® DS ControlPoint
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See attached PDF.
Streaming an IX Video Door Station to Milestone XProtect®
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See attached PDF.
Integrating IX | IXG Series Stations with Genetec™
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See attached PDFs. Use the IX Series instructions when using IX Support Tool, and IXG Series with IXG Support Tool.
General SIP Integration using the IX Series
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See attached PDF.
IX Series Quick Start Programming Guide
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See attached PDF.
MB-RF1 Instructions
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IX-DVF-10KP Instructions
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Programming
Changing Volume Settings
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Volume Settings The IX Series has multiple different settings for a station’s volume. The most common settings are:   Handset Transmit The transmit volume using a handset while in communication or paging.   Handset Receive The receive volume using a handset while communicating. Hands-Free Transmit The transmit volume while communicating and paging in hands-free mode. […]
Downloading a Station(s)’ System Log
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Summary The System Log can be used to track multiple things, such as: Reboots Receiving and placing calls Accessing the Web GUI Door release Firmware upgrades Monitoring other stations NTP updates Error tracking Step 1 – Accessing the Web GUI Using a web browser (IE8+ preferred), browse to the unit by typing “https://IPAddress/webset.cgi?login”. Once the […]
IX-DA / IX-DF Preset Zoom with IX-MV7-*
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Summary When an IX-DA or IX-DF calls into an IX-MV7-* master station, the camera appears to be zoomed-in to the top right corner.    Cause This is due to the preset video resolution settings for the station, and not an actual “zoom” feature.    Solution In Support Tool, expand Network Settings and select Video. Find the door station(s) […]
Restore (recover) System Configuration File
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Summary If the configuration of a system is lost it is possible to recover it using Support Tool.    Solution  To successfully restore a system’s configuration using Support Tool, all stations must be found by the station search, and the ID and password of each station must be known. Any stations not found by the station search will result […]
Registering Axis Cameras to IX Support Tool
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User ID and Password and ONVIF ID and Password   Step 1 Logging into an Axis camera requires an admin (User) ID and password. However this ID and password are not the ID and password used to register the camera to Support Tool. This user list is located under Security Options > Security > Users. […]
IX-DVF-PR Installation Manual
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IXW-MAA Programming Guide
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IX Series Quick Start Programming Guide
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See attached PDF.
Specifications
IX Series Network Requirements Summary
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IXW-MA Data Sheet
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 6.48W Maximum Relay Output Relays 1-4: Form C 24V AC/DC 500mA Relays 5-10: Form A 24V AC/DC 500mA Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS Port Security IEEE 802.1X Operating Temperature 14° […]
IX | IXG Series Surface Boxes
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Station Surface Box IX-DVM SBX-CON1 IX-EA SBX-CON1 IX-DV SBX-CON1 (Straight), SBX-IXDV30 (Angled) IX-DVF SBX-IDVF IX-DVF-4A SBX-IXGDM7 IX-DVF-6 SBX-IXGDM7 IX-DVF-L SBX-IDVFRA IX-DVF-HW Surface Box Included IX-DVF-PR SBX-IDVFRA IX-DVF-10KP SBX-IXGDM7 IX-DVF-RA SBX-IDVFRA IX-DVF-2RA SBX-IDVFRA IX-SSA-RA SBX-IDVFRA IX-SSA-2RA SBX-IDVFRA IX-SS-2G SBX-2G/A IX-SSA SBX-IDVF IX-NVP SBX-NVP/A IX-NVP2 SBX-NVP/A IX-NVP-2DC SBX-NVP/A IX-NVP-2DCL SBX-NVP/A IXG-DM7-HID(A) SBX-IXGDM7
IXW-MAA Data Sheet
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IX-DVF-PR Data Sheet
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Data sheet for the IX-DVF-PR door station for the IX | IXG Series with an included card reader.
IX-DA Technical Specifications
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Specifications Power Source PoE (802.3af) Communication Hands-free Camera 1/4″ CCD Audio Output 600Ω, 300mV RMS Door Release Programmable form C dry contact, 24V AC/DC, 1A Mounting Surface mount Protection Rating IP55 Wire Type Cat-5e or Cat-6 Wire Distance 330″ Operating Temp -40°~ 140°F (-40°~ 60°C) Dimensions 5-1/8″ H x 3-13/16″ W x 1-5/8″ D
IX-SDH-P Technical Specifications
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Line Drawing Features Stainless steel construction Weather-resistant for outdoor use Can be added to any existing IX-BA or IX-DA HID® multiCLASS SE® Proximity Card Reader Specifications Material 14GA stainless steel Mounting Surface mount directly to a wall Card Reader HID® multiCLASS SE® Proximity Card Reader Dimensions 8-11/16″ H x 4-7/16″ W x 1-11/16″ D
IX-SDH Technical Specifications
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Line Drawing Features Stainless steel construction Weather-resistant for outdoor use Can be added to any existing IX-BA or IX-DA Simple installation Specifications Material 14GA stainless steel Mounting Surface mount directly to a wall Dimensions 5-½” H x 4-3/16″ W x 1-11/16″ D
IPW-VPN Data Sheet
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Features  Encrypted communication via tunneling Supports 30Mbps Supports broadcast and multicast Supports mesh applications Simple installation Specifications Power Source 12V DC (supplied) Mounting Supplied mounting tabs Talkpaths 2 Calling Capacity Feature Calling via Unicast Calling via Multicast 1 IX-DV 2 Masters 20 Masters 1 IX-DV (VMS) 2 Masters 20 Masters 1 IX-DV & 1 IP […]
IXW-PBX Technical Specifications
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Features Supports up to 500 registered SIP devices and up to 50 concurrent calls Dual Gigabit network ports with integrated PoE+ Built-in call recording server; recordings accessed via web interface Built-in call detail records for tracking phone usage Supports any SIP video endpoint Supports voice mail Supports call queue for call volume management Specifications Power […]
SBX-ACE Technical Specifications
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Line Drawing   Specifications Features Weather resistant Includes space inside for wiring Mounts to 1-gang box or ring Can mount directly to wall surface Material 18 gauge polished stainless steel Mounting Surface mount directly to the wall or 1-gang box Overall Dimensions 7-1⁄16″ H x 9-⅛” W x 4-¼” D (top) 1-⅝” D (bottom) Faceplate […]
KMB-45 Technical Specifications
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Line Drawing   Specifications Features 45˚ Mullion Mounting Bracket for C-D, GT-D, IF-DA, IX-BA, IX-DA, JO-DA, JP-DA, KB-DAR, KB-DAR-M, or LE-D Can mount to either right or left of the door Mounting Surface mount directly to the wall or mullion Dimensions 5-1/2” H x 5-1/2” W
KAW-D Technical Specifications
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Line Drawing Specifications Features Provides a better viewing angle for the camera Compatible with Aiphone 1-gang surface mount door stations Angles 1-gang door stations outward by 30° Can mount to either right or left of door Hinged cover for mounting door station Material ABS Plastic Mounting Surface mount directly to the wall or 1-gang box […]
IX-1AS/IX-10AS Technical Specifications
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Line Drawing Specifications Power Source PoE (IEEE 802.3af) Power Draw Max. 70mA (35mA standby) Door Release Relay 24V AC/DC 500mA Camera Call Up Relay 24V AC/DC 500mA Communication Hands-free half duplex Audio Codec G.711 Protocols IPv4, TCP, UDP, SIP, HTTP, RTP, RTCP, IGMP, DHCP Operating Temperature 32° ~ 122°F (0° ~ 50°C) Dimensions IX-1AS 1-½” […]
IPW-1VC Data Sheet
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Wiring Diagram Specifications Power Source 48V DC, 1A Power Draw < 2 Watts Mounting Supplied mounting bracket Wire Distance 2 conductor 1000′ on 22 ~ 18AWG shielded or unshielded Cat-5e/6 15′ Calling Capacity w/Video station 0-500′ 5 masters 501-1000′ 3 masters w/Audio station 0-1000′ 7 masters Operating Temperature -4° ~ 140°F (-20° ~ 60°C) Dimensions […]
IX-MV Technical Specifications
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw Standby 35mA, maximum 90mA Monitor 3.5″ TFT LCD Audio Codec G.711 (μ-law, A law) Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS Mounting Desktop (with desktop stand) or […]
IX and IXG Series Station Operating System (OS) Versions
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The OS versions of all the IX and IXG stations are listed below:   IX-MV: Linux 2.6 IX-DA, BA, DV, DVF: Linux 2.6 IXW-MA: Linux 2.6 IXGW-LC: Linux 2.6 IX-MV7: Linux 3.10 IX-RS: Linux 2.6 IX-2C7: Linux 2.6 IXG-DM7: Linux 2.6 IXGW-GW: Linux 3.10
IX-SSA-RA Technical Specifications
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 3.36W Maximum Communication Method Hands-Free: Automatic Voice Switching Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS Port Security IEEE 802.1X UL Listed […]
IX-SSA-2RA Technical Specifications
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 3.36W Maximum Communication Method Hands-Free: Automatic Voice Switching Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS Port Security IEEE 802.1X UL Listed […]
IX-SSA Data Sheet
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 3.36W Maximum Communication Method Hands-Free: Automatic Voice Switching Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS Port Security IEEE 802.1X UL Listed […]
IX-SS-2G Data Sheet
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 3.36W Communication Method Hands-Free: Automatic Voice Switching Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, SFTP, DHCP, NTP, DNS Port Security IEEE 802.1X UL Listed UL 62368-1, cUL 62368-1 Operating […]
IX-RS-B & IX-RS-W Data Sheets
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 4.32W Communication Method Hands-Free: Automatic Voice Switching Handset: Full-duplex (for calls between handset stations only) Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, SFTP, DHCP, NTP, DNS Port Security IEEE […]
IX-EA Data Sheet
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 5.18W Maximum Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS Port Security […]
IX-DVF-RA Data Sheet
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, […]
IX-DVF-P Technical Specifications
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Card Reader HID multiCLASS SE® RP10 card reader Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, […]
IX-DVF-L Data Sheet
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, […]
IX-DVF-2RA Data Sheet
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, […]
IX-DVF Data Sheet
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Line Drawing Specifications   Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, […]
IX-MV7-B & IX-MV7-W Data Sheets
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Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 4.32W Camera ⅓” CMOS 720p Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS Port Security IEEE 802.1X UL Listed […]
IX-DV Data Sheet
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Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, […]
IX-DVF-10KP Data Sheet
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Videos
IX Programming Walkthrough Episode 01 – Getting Started with IX Support Tool
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Check out the rest of our IX Programming Playlist. Other YouTube videos: https://www.youtube.com/@Aiphonecorp/featured
IX Programming Walkthrough Episodes 02 and 02a – Adding Stations to an Existing System
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Check out the rest of our IX Programming Playlist. Other YouTube videos: https://www.youtube.com/@Aiphonecorp/featured
IX Programming Walkthrough Episodes 03 and 04 – Calling and Address Book Settings
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Address Book Settings Call Settings Check out the rest of our IX Programming Playlist. Other YouTube Channel for more Aiphone videos: https://www.youtube.com/@Aiphonecorp
IX Programming Walkthrough Episodes 05 – 08 Transfer Settings
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Absent Transfers Delay Transfers Schedule Transfers Transfers for Legacy Stations (IX-MV, IX-DA, IX-BA) Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos.
IX Programming Walkthrough Episodes 09 -11 – IXW-MA Programming
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IXW-MA for Door Release IXW-MA for Door Release with Legacy Door Stations (IX-DA, IX-BA) IXW-MA for Status Output Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos.
IX Programming Walkthrough Episodes 12 and 13 – Door Release and Call Timer Settings
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Door Release Timer Settings Call Timer Settings Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos.
IX Programming Walkthrough Episode 14 – Network Camera Integration
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Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos.
IX Programming Walkthrough Episode 15 – Adding IX-SOFT to a System
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Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos.
How-to Video: Learn How the IX Series Station Replacement Process Works
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 Watch this video on YouTube   Click here to visit our Video Library for more videos just like this!
How-to Video: Using IX-SOFT
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How-to Video: Adding Interactive Maps to IX-SOFT
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How-to Video: Using the IX Series Firmware Upgrade Tool
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Common Issues
IX-SOFT Microphone Issues
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Summary The proper audio input is selected, and the mic has been tested to work outside of IX-SOFT, but the device communicating with IX-SOFT cannot hear it.  Cause It is possible that a local antivirus or firewall is preventing the software from accessing it.  Solution An AV/firewall can tag IX-SOFT as being a potential threat […]
IX Series Error: “Only one usage of each socket address is permitted”
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Cause A pop-up message stating the Station Search has failed occurs when a program on the PC is already using UDP Port 8700. This is mostly caused by a service called Conmon_cmm_service.exe which belongs to a program called “Dante Control and Monitoring”.  If there is another program using this port the following steps will need […]
IX Support Tool and Using Special Characters
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Summary Support Tool does not allow the use of special characters when creating a password (!, @, #, $, etc), and will ignore any attempts to use them.    Solution When attempting to use a password with special characters, Support Tool will ignore these keystrokes and only accept alphanumeric entries. The programmer may not notice the special characters […]
IX-SOFT Error: “Internal Error”
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Summary When IX-SOFT is launched the following error message displays and the software closes.    Error Message Internal Error: Please check with system administrator.    Cause Two possible causes: Missing Microsoft Visual C ++ Redistribution Package for Visual Studio 2017 or later. Missing Microsoft .NET Framework 4.6.2 or newer.   Solution Download Microsoft Visual C ++ Redistribution Package for […]
IX-MV / IX-MV7-* Unresponsive or Frozen Screen, or Power Cycling
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Summary There are three scenarios. (1) A programmed and functioning IX-MV or IX-MV7-* has its screen suddenly freeze or become unnavigable which is resolved with a manual power cycle. (2) An IX-MV or IX-MV7-* freezes immediately when deployed on the network, before any functionality can be tested. This is not often the case if the […]
Station Search Fails
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What could cause the station(s) not to be found by the Station Search function when programming?    Stations are not connected to the network, are not receiving power or stations are still booting up. WiFi/Bluetooth adaptors enabled and are the preferred method of the broadcast search instead of the LAN connection.   IX: Disable all other adaptors during the programming phase.  IXG: […]
IX Series Support Tool Error: Invalid Data in Door Release Settings
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Summary When uploading a setting file to an IX Series station with firmware version 2.13 or older, the error “Invalid Data in Door Release Settings” is given.    Cause The setting file being uploaded was created by Support Tool v5.0 or newer, which contains door release authorization keys of 16-digits. This is an invalid value […]
Door Station Ringback Tone Volume
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Summary Lowering the volume of the ringback tone (the sound made while placing a call) on a door station.  Solution From the left-hand side menu, expand Station Settings and select Volume / Tone. Scroll to the right and find the Receive column. Set the receive volume to the desired level and click Update in the top right-hand corner. Once updated, select File from the […]
How to Initialize/Factory Reset an IX Series Station
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See attached PDF.
Accessing the Web Interface of Legacy Aiphone Stations
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This guide explains how to access the web interface IS and IX Series stations that are not accessible on current browsers. Note: the steps shown in this document only work on Windows 10 or lower.
Software
IX Series Support Tool Ver. 11.0.0.2 (Released 10/1/2024)
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Integrations
Integrating with Alcatel OXO
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See attached PDF.
Gallagher Command Centre Integration
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This guide goes over steps for integrating an IX Series door station with Gallagher Command Centre.
General ONVIF and RTSP Registration
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See attached PDF.
FLIR Integrations
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These documents cover how to integrate FLIR® United VMS using IX Support Tool, and how to integrate FLIR Latitude using IXG Support Tool.
Integrating with Qognify Ocularis
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See attached PDF.
Integrating with Milestone XProtect
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See attached PDF.
Integrating with Tyco exacqVision
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See attached PDF.
Integrating with Bosch BVMS
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See attached PDF.
Integrating with Cisco Unified Communications Manager (CallManager)
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See attached PDF.
Integrating with Avigilon ACC7
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Integrating with Digital Watchdog Spectrum
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Stream and record 24/7 Video and Audio from IX | IXG stations  Intercom Relay Control, Call and Page triggering  Search intercom video clips by thumbnails, smart motion detection, events or date/time  View IX | IXG stations from any operation system with Spectrum
Integrating with Hanwha Wave
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 Stream and record 24/7 Video and Audio from IX | IXG stations  Intercom Relay Control, Call and Page triggering  Search intercom video clips by thumbnails, smart motion detection, events or date/time with WAVE VMS intelligent search  View IX | IXG stations from any operation system with Wisenet Wave
Integrating with Software House
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See attached PDF.
Integrating with Alcatel OXE
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See attached PDF.
General SIP Integration using the IX Series
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See attached PDF.
Integrating IX | IXG Series Stations with Genetec™
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See attached PDFs. Use the IX Series instructions when using IX Support Tool, and IXG Series with IXG Support Tool.
Integrating with Lenel OnGuard®
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See attached PDF.
IX Series Avaya Integration
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These Application Notes describe the configuration steps required for Aiphone IX Series Door, Answering, and Sub Stations to interoperate with Avaya Aura® Communication Manager and Avaya Aura® Session Manager as well as Avaya IP Office (IP Office). During the compliance testing, the following stations were tested: • IX-BA • IX-DA • IX-DV • IX-EA • […]
Alcatel Integration
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This includes integration information for Alcatel OXE, Alcatel OXO, and generic SIP integration. Instructions are written for IX Support Tool.
Intellicene Symphia Integration Guide
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IX|IXG Series Qumulex® QxControl™ Integration
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This document shows how to integrate Qumulex® QxControl™ service with the IX|IXG Series. Instructions are shown for both the IX and IXG Support Tools.

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