TECHNICAL KNOWLEDGE BASE
Common Issues
Common Issues
Common Issues
IXGW-(T)GW Gateway Adaptor Troubleshooting
The following suggestions, tips, and troubleshooting recommendations are for the IXGW-(T)GW Gateway Adaptor and the IXG Series App. Status LED Notifications A Green status LED indicates the IXGW-GW is actively synced to the cloud server and is ready to use. If the status… Read More
Replacing an IXGW-(T)GW Gateway Adaptor
Use the following steps to replace a once-working IXGW-(T)GW Gateway Adaptor within a functioning system. These steps assume the system configuration file is available. Mobile app registration QR codes do not need to be reissued when the IXGW-GW is replaced. Read More
What to do if the System ID and Passwords are Unknown
Summary For security, IXG Stations and adaptors can only be initialized through the IXG Support Tool using the program file the system was created with, or a new program file using the same ID and Passwords. If using a new file, the stations also need to… Read More
IXG Stations associate, but fail a setting file upload
Summary FTP and SSH are used to directly upload to each station one at a time as the last step in the programming process, or any time settings are changed in Support Tool for an existing system. During the programming process, it is possible several things… Read More
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