TECHNICAL KNOWLEDGE BASE
Common Issues
Common Issues
Common Issues
IS Series “You are already logged in” Error
Summary “You are already logged in” appears when attempting to log into an IS Series station. This typically happens when the browser restarts or closes without properly logging out of the IS Series station. Solution Power cycle the IS Series station you are attempting to login to. The message… Read More
IS-SOFT on Multiple User PC
Summary IS-SOFT on multiple user PC does not work when a different user logs in. IS-SOFT is assumed to need to be reinstalled in common area. When reinstalling the software, you get a license key error. Example: IS-SOFT installed under USER1 on PC and works fine. USER1 then logs… Read More
IS-IPC Constantly Power Cycling/Restarting
Summary If the IS-IPC’s primary function is to provide the telephone transfer feature to a local system, and does not connect to a network, the IS-IPC appears to restart occasionally, making the system unavailable for a few minutes. Solution The IS-IPC requires a constant network connection, even if it… Read More
Multiple Common Network IS-IP Systems with Splicing Video Images
Summary Multiple, common network IS-IP Series systems sometimes have interlacing video between its door station and a different system’s door station. Solution If there are multiple isolated systems on a network, a change to the multicast address for each system must be made. For example, if there are 10 schools… Read More
IS-SOFT “Unhandled Error Exception .1026” Windows Error
Summary IS-SOFT crashes on use, PC event log shows “1026 error”. Solution The most common cause of this error is IS-SOFT is installed in one location of the PC and then uninstalled and reinstalled to a different file location on the same PC. This will cause a directory entry… Read More
IS-SOFT Communication Errors
Summary A few of the most common IS-SOFT communication errors, what they mean and how to solve them. Solution “Connection with the central control unit has failed”, “Setting file cannot be acquired”, and “Communication with the central control unit is not possible” are the three most common communication errors… Read More
IS-SOFT “Capacity is full” Error
Summary “Capacity is full” error message when IS-SOFT receives an incoming call or attempts to manually call a video door station. Solution When an IS-IP Series door station calls into IS-SOFT, and the directory of recorded video and audio is beyond the limits of the max recording… Read More
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