TECHNICAL KNOWLEDGE BASE
IX Series
IX Series
IX Series Application Notes
IX Series – RY-IP44 Unlocks Door When Call is Placed
This article explains how to deal with an RY-IP44 IP Relay Adaptor that automatically unlocks the door when a call is placed, rather than when door release button is pushed on the master station.
IX Series Call Capacity
Summary The IX Series is a peer-to-peer network video intercom system, allowing unlimited expansion. The IX Series door stations can call up to 20 different master stations, sub stations, or other door stations. The master stations have a calling address book of 500 stations, but can receive calls from an… Read More
Wiring an IX-1AS/10AS and a 8Ω Speaker together
Description The IX-1AS can connect to an 8-ohm speaker to allow for two-way communication. The 8-ohm speaker must have a 33µfd, bp, 25V capacitor (Aiphone part number NP-25V) in series with it. Diagram … Read More
IX Door Station Volume Levels
This guide compares the volume levels of different IX Series Door Stations, and the decibel ratings of different settings from IX or IXG Support Tool.
IX Series – IXW-MA Flow Chart
This flow chart explains how the IXW-MA works with IX Series door stations to unlock a door. It breaks down the steps that occur between pushing the unlock button on a master station through the final door release. For programming information, see this guide: https://www.aiphone.com/wp-content/uploads/IXW-MA-Programming-Guide.pdf
IX Series – Recovering Administrator ID and Password from Expanded IX Series Stations
This document explains how to recover the administrator ID and password from an IX Series station that has been set to Expanded. This information will help with system takeover and recovery.
Reducing Chime Volume
This article explains how to reduce or eliminate the chime for IX Series door and master stations.
IX Series – Displaying Speed Dial Buttons on an IX-MV7* Home Screen
This article explains how to change an IX-MV7-* home screen to always display speed dial buttons.
Configuring an IX-RS Sub Station as a Master Station
This article goes over configuring an IX-RS sub station to take the place of a master station.
Configuring External Signaling
This guide covers how to program IX Series stations to provide a status output for external signaling. It also covers how to use this to trigger an output on an IXW-MA or IXW-MAA.
Delayed Connection to Door Station When Using IPW-1VC or IPW-10VC
This guide explains an issue with IX Series door stations being slow to connect when using the IPW-1VC or IPW-10VC adaptor.
Programming an IX-DF4 or COP-IX-DF6 with Updated IX Systems
This guide goes over how to program the legacy IX-DF4 and COP-IX-DF6 multi-button door stations to work with newer IX installs.
IX Series – Exporting and Importing Configuration Files
This guide covers how to export and import IX Series system configurations using IX Support Tool. This guide will help with sharing files with other installers, and how to use configuration files that have been received from others.
System Takeover and Expansion Guide
This guide covers best practices for taking over a system where the original configuration file has been lost.
Troubleshooting Failed Uploads in IX Support Tool
This article covers suggested troubleshooting steps when IX Support Tool fails to upload settings to a station.
IX-SOFT Hostname Calling
This guide goes over how to use Hostnames to call PCs running IX-SOFT. This is useful for situations where a PC’s IP address will change frequently, since it will allow the other IX Series stations to communicate with IX-SOFT on that PC.
Speed Dial Definitions for IX | IXG Series Answering Stations
This chart explains the functions of the different speed dial buttons available to IX | IXG Series answering… Read More
Redeploying IX-SOFT to a New PC
These documents explain how to move IX-SOFT to a new PC. There are two versions, depending on if you are using IX Support Tool or IXG Support Tool.
Changing Volume Settings
Volume Settings The IX Series has multiple different settings for a station’s volume. The most common settings are: Handset Transmit The transmit volume using a handset while in communication or paging. Handset Receive The receive volume using a handset while communicating. This… Read More
Secondary Door Release by Speed Dial Button (IX-MV7-*)
Summary Triggering Relay Output 2 on an IX Series door station from an IX-MV7-* speed dial for secondary door release (gate/mantrap/sally port/vestibule). Solution To enable the second relay on the back of the door station: Click Station… Read More
Firmware & Software
IX-MV7 Firmware Ver. 8.0
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-SSA Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-SS-2G Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IXW-MA(A) Firmware Ver. 9.26 (North America Only)
TLS 1.0 and TLS 1.1 are disabled (TLS 1.2 is stillactive). Minor bug fixes. Read More
IX-RS Firmware Ver. 8.0
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-SSA Firmware Ver. 8.0
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-SS-2G Firmware Ver. 8.0
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-DV, IX-DVF-* Firmware Ver. 8.0 (Standard)
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-DA Firmware Ver. 8.0
Fixed SSL Security Algorithm Security updates Released: 09-27-23 Download Firmware… Read More
IX-BA Firmware Ver. 8.0
Fixed SSL Security Algorithm Security updates Released: 09-27-23 Download Firmware… Read More
IX-EA Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-EA Firmware Ver. 8.0 (Standard)
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-DVM Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-DVM Firmware Ver. 8.0 (Standard)
Improved network security level and bug fixes. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
IX-DV, IX-DVF-* Firmware Ver. 8.80 (Enhanced)
Improved network security level and bug fixes. Allows calls from VoIP Phones to be answered automatically. Requires IX Support Tool 11.0.0.2 or higher, or IXG Support Tool 6.0.0.2 or higher. Released: 10/01/2024. Download Firmware… Read More
Programming
Changing Volume Settings
Volume Settings The IX Series has multiple different settings for a station’s volume. The most common settings are: Handset Transmit The transmit volume using a handset while in communication or paging. Handset Receive The receive volume using a handset while communicating. This… Read More
Downloading a Station(s)’ System Log
Summary The System Log can be used to track multiple things, such as: Reboots Receiving and placing calls Accessing the Web GUI Door release Firmware upgrades Monitoring other stations NTP updates Error tracking To download a station system log from an IX Series station… Read More
IX-DA / IX-DF Preset Zoom with IX-MV7-*
Summary When an IX-DA or IX-DF calls into an IX-MV7-* master station, the camera appears to be zoomed-in to the top right corner. Cause This is due to the preset video resolution settings for the station, and not an actual “zoom” feature. Solution… Read More
Restore (recover) System Configuration File
Summary If the configuration of a system is lost it is possible to recover it using Support Tool. Solution To successfully restore a system’s configuration using Support Tool, all stations must be found by the station search, and the ID and password of each station… Read More
Registering Axis Cameras to IX Support Tool
User ID and Password and ONVIF ID and Password Step 1 Logging into an Axis camera requires an admin (User) ID and password. However this ID and password are not the ID and password used to register the camera to Support Tool. This user list is located under Security… Read More
Specifications
IXW-MA Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 6.48W Maximum Relay Output Relays 1-4: Form C 24V AC/DC 500mA Relays 5-10: Form A 24V AC/DC 500mA Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS Port… Read More
IX | IXG Series Surface Boxes
Station Surface Box IX-DVM SBX-CON1 IX-EA SBX-CON1 IX-DV SBX-CON1 (Straight), SBX-IXDV30 (Angled) IX-DVF SBX-IDVF IX-DVF-4A SBX-IXGDM7 IX-DVF-6 SBX-IXGDM7 IX-DVF-L SBX-IDVFRA IX-DVF-HW Surface Box Included IX-DVF-PR SBX-IDVFRA IX-DVF-10KP SBX-IXGDM7 IX-DVF-RA SBX-IDVFRA IX-DVF-2RA SBX-IDVFRA IX-SSA-RA SBX-IDVFRA IX-SSA-2RA SBX-IDVFRA IX-SS-2G SBX-2G/A IX-SSA SBX-IDVF IX-NVP SBX-NVP/A IX-NVP2 SBX-NVP/A IX-NVP-2DC SBX-NVP/A IX-NVP-2DCL SBX-NVP/A IXG-DM7-HID(A) SBX-IXGDM7… Read More
IX-DVF-PR Specifications
Specifications for the IX-DVF-PR door station for the IX | IXG Series with an included card reader.
IX-DA Technical Specifications
Specifications Power Source PoE (802.3af) Communication Hands-free Camera 1/4″ CCD Audio Output 600Ω, 300mV RMS Door Release Programmable form C dry contact, 24V AC/DC, 1A Mounting Surface mount Protection Rating IP55 Wire Type Cat-5e or Cat-6 Wire Distance 330″ Operating Temp -40°~ 140°F… Read More
IX-SDH-P Technical Specifications
Line Drawing Features Stainless steel construction Weather-resistant for outdoor use Can be added to any existing IX-BA or IX-DA HID® multiCLASS SE® Proximity Card Reader Specifications Material 14GA stainless steel Mounting Surface mount directly to a wall Card Reader HID® multiCLASS SE® Proximity Card Reader… Read More
IX-SDH Technical Specifications
Line Drawing Features Stainless steel construction Weather-resistant for outdoor use Can be added to any existing IX-BA or IX-DA Simple installation Specifications Material 14GA stainless steel Mounting Surface mount directly to a wall Dimensions 5-½” H x 4-3/16″ W x 1-11/16″ D… Read More
IPW-VPN Technical Specifications
Features Encrypted communication via tunneling Supports 30Mbps Supports broadcast and multicast Supports mesh applications Simple installation Specifications Power Source 12V DC (supplied) Mounting Supplied mounting tabs Talkpaths 2 Calling Capacity Feature Calling via Unicast Calling via Multicast 1 IX-DV 2 Masters 20 Masters 1 IX-DV (VMS) 2 Masters 20 Masters… Read More
IXW-PBX Technical Specifications
Features Supports up to 500 registered SIP devices and up to 50 concurrent calls Dual Gigabit network ports with integrated PoE+ Built-in call recording server; recordings accessed via web interface Built-in call detail records for tracking phone usage Supports any SIP video endpoint Supports voice mail Supports call queue for… Read More
SBX-ACE Technical Specifications
Line Drawing Specifications Features Weather resistant Includes space inside for wiring Mounts to 1-gang box or ring Can mount directly to wall surface Material 18 gauge polished stainless steel Mounting Surface mount directly to the wall or 1-gang box Overall Dimensions 7-1⁄16″ H x 9-⅛” W x 4-¼”… Read More
KMB-45 Technical Specifications
Line Drawing Specifications Features 45˚ Mullion Mounting Bracket for C-D, GT-D, IF-DA, IX-BA, IX-DA, JO-DA, JP-DA, KB-DAR, KB-DAR-M, or LE-D Can mount to either right or left of the door Mounting Surface mount directly to the wall or mullion Dimensions 5-1/2” H x 5-1/2” W… Read More
KAW-D Technical Specifications
Line Drawing Specifications Features Provides a better viewing angle for the camera Compatible with Aiphone 1-gang surface mount door stations Angles 1-gang door stations outward by 30° Can mount to either right or left of door Hinged cover for mounting door station Material ABS Plastic Mounting Surface mount directly… Read More
IX-1AS/IX-10AS Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af) Power Draw Max. 70mA (35mA standby) Door Release Relay 24V AC/DC 500mA Camera Call Up Relay 24V AC/DC 500mA Communication Hands-free half duplex Audio Codec G.711 Protocols IPv4, TCP, UDP, SIP, HTTP, RTP, RTCP, IGMP, DHCP Operating Temperature 32° ~ 122°F… Read More
IPW-1VC Technical Specifications
Wiring Diagram Specifications Power Source 48V DC, 1A Power Draw < 2 Watts Mounting Supplied mounting bracket Wire Distance 2 conductor 1000′ on 22 ~ 18AWG shielded or unshielded Cat-5e/6 15′ Calling Capacity w/Video station 0-500′ 5 masters 501-1000′ 3 masters w/Audio station 0-1000′ 7 masters… Read More
IX-MV Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw Standby 35mA, maximum 90mA Monitor 3.5″ TFT LCD Audio Codec G.711 (μ-law, A law) Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS… Read More
IX and IXG Series Station Operating System (OS) Versions
The OS versions of all the IX and IXG stations are listed below: IX-MV: Linux 2.6 IX-DA, BA, DV, DVF: Linux 2.6 IXW-MA: Linux 2.6 IXGW-LC: Linux 2.6 IX-MV7: Linux 3.10 IX-RS: Linux 2.6 IX-2C7: Linux 2.6 IXG-DM7: Linux 2.6 IXGW-GW: Linux 3.10… Read More
IX-SSA-RA Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 3.36W Maximum Communication Method Hands-Free: Automatic Voice Switching Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS… Read More
IX-SSA-2RA Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 3.36W Maximum Communication Method Hands-Free: Automatic Voice Switching Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS… Read More
IX-SSA Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 3.36W Maximum Communication Method Hands-Free: Automatic Voice Switching Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP, NTP, DNS… Read More
IX-SS-2G Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 3.36W Communication Method Hands-Free: Automatic Voice Switching Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, SFTP, DHCP, NTP, DNS Port Security IEEE 802.1X UL… Read More
IX-RS Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 4.32W Communication Method Hands-Free: Automatic Voice Switching Handset: Full-duplex (for calls between handset stations only) Audio Codec G.711 (μ-law, A law), G.722 Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, SFTP,… Read More
IX-EA Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 5.18W Maximum Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP,… Read More
IX-DVF-RA Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP,… Read More
IX-DVF-P Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Card Reader HID multiCLASS SE® RP10 card reader Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6,… Read More
IX-DVF-L Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP,… Read More
IX-DVF-2RA Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP,… Read More
IX-DVF Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP,… Read More
IX-MV7 Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) Power Draw 4.32W Camera ⅓” CMOS 720p Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP, IGMP, MLD, SMTP, FTP, DHCP,… Read More
IX-DV Technical Specifications
Line Drawing Specifications Power Source PoE (IEEE 802.3af class 0) or 24V DC (PS-2420UL) Power Draw 5.28W Camera ⅓” CMOS 1.23 megapixel Minimum Illumination 5 lux Audio Codec G.711 (μ-law, A law), G.722 Video Codec H.264/AVC, motion JPEG Protocols IPv4, IPv6, TCP, UDP, SIP, HTTP, HTTPS, RTSP, RTP, RTCP,… Read More
Videos
IX Programming Walkthrough Episode 01 – Getting Started with IX Support Tool
Check out the rest of our IX Programming Playlist. Other YouTube videos: https://www.youtube.com/@Aiphonecorp/featured… Read More
IX Programming Walkthrough Episodes 02 and 02a – Adding Stations to an Existing System
Check out the rest of our IX Programming Playlist. Other YouTube videos: https://www.youtube.com/@Aiphonecorp/featured… Read More
IX Programming Walkthrough Episodes 03 and 04 – Calling and Address Book Settings
Address Book Settings Call Settings Check out the rest of our IX Programming Playlist. Other YouTube Channel for more Aiphone videos: https://www.youtube.com/@Aiphonecorp… Read More
IX Programming Walkthrough Episodes 05 – 08 Transfer Settings
Absent Transfers Delay Transfers Schedule Transfers Transfers for Legacy Stations (IX-MV, IX-DA, IX-BA) Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos. Read More
IX Programming Walkthrough Episodes 09 -11 – IXW-MA Programming
IXW-MA for Door Release IXW-MA for Door Release with Legacy Door Stations (IX-DA, IX-BA) IXW-MA for Status Output Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos. Read More
IX Programming Walkthrough Episodes 12 and 13 – Door Release and Call Timer Settings
Door Release Timer Settings Call Timer Settings Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos. Read More
IX Programming Walkthrough Episode 14 – Network Camera Integration
Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos. Read More
IX Programming Walkthrough Episode 15 – Adding IX-SOFT to a System
Check out the rest of our IX Programming Playlist. Also see our YouTube Channel for more Aiphone videos. Read More
How-to Video: Learn How the IX Series Station Replacement Process Works
Watch this video on YouTube Click here to visit our Video Library for more videos just like this!… Read More
Integrations
Gallagher Command Centre Integration
This guide goes over steps for integrating an IX Series door station with Gallagher Command Centre.
Integrating IX|IXG Series Stations with Genetec™
See attached PDFs. Use the IX Series instructions when using IX Support Tool, and IXG Series with IXG Support Tool.
IX Series Avaya Integration
These Application Notes describe the configuration steps required for Aiphone IX Series Door, Answering, and Sub Stations to interoperate with Avaya Aura® Communication Manager and Avaya Aura® Session Manager as well as Avaya IP Office (IP Office). During the compliance testing, the following stations were tested: • IX-BA… Read More
Common Issues
IX-SOFT Microphone Issues
Summary The proper audio input is selected, and the mic has been tested to work outside of IX-SOFT, but the device communicating with IX-SOFT cannot hear it. Cause It is possible that a local antivirus or firewall is preventing the software from accessing it. Read More
IX Series Error: “Only one usage of each socket address is permitted”
Cause A pop-up message stating the Station Search has failed occurs when a program on the PC is already using UDP Port 8700. This is mostly caused by a service called Conmon_cmm_service.exe which belongs to a program called “Dante Control and Monitoring”. If there is another program using this port… Read More
IX Support Tool and Using Special Characters
Summary Support Tool does not allow the use of special characters when creating a password (!, @, #, $, etc), and will ignore any attempts to use them. “p@$$word123!?” would be saved as “pword123”. Solution When attempting to… Read More
IX-SOFT Error: “Internal Error”
Summary When IX-SOFT is launched the following error message displays and the software closes. Error Message Internal Error: Please check with system administrator. Cause… Read More
IX-MV / IX-MV7-* Unresponsive or Frozen Screen, or Power Cycling
Summary There are three scenarios. (1) A programmed and functioning IX-MV or IX-MV7-* has its screen suddenly freeze or become unnavigable which is resolved with a manual power cycle. (2) An IX-MV or IX-MV7-* freezes immediately when deployed on the network, before any functionality can be tested. This is… Read More
Station Search Fails
What could cause the station(s) not to be found by the Station Search function when programming? Stations are not connected to the network, are not receiving power or stations are still booting up. WiFi/Bluetooth adaptors enabled and are the preferred method of the broadcast… Read More
IX Series Support Tool Error: Invalid Data in Door Release Settings
Summary When uploading a setting file to an IX Series station with firmware version 2.13 or older, the error “Invalid Data in Door Release Settings” is given. Cause The setting file being uploaded was created by Support Tool v5.0 or newer, which contains door release authorization… Read More
Door Station Ringback Tone Volume
Summary Lowering the volume of the ringback tone (the sound made while placing a call) on a door station. Solution From the left-hand side menu, expand Station Settings and select Volume / Tone. Scroll to the right and find the Receive column. Set… Read More