NWP_Query Object ( [query] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36630 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => ix-series ) ) [posts_per_page] => 4 [orderby] => rand ) [query_vars] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36630 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => ix-series ) ) [posts_per_page] => 4 [orderby] => meta_value_num menu_order [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [s] => [sentence] => [title] => [fields] => all [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [search_columns] => Array ( ) [meta_query] => Array ( [relation] => OR [0] => Array ( [key] => mkb_tax_order_5690 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5690 [compare] => NOT EXISTS ) ) [order] => ASC [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [update_menu_item_cache] => [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [taxonomy] => kbtopic [term] => ix-series ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( [0] => Array ( [taxonomy] => kbtopic [terms] => Array ( [0] => ix-series ) [field] => slug [operator] => IN [include_children] => 1 ) ) [relation] => AND [table_aliases:protected] => Array ( [0] => wp_term_relationships ) [queried_terms] => Array ( [kbtopic] => Array ( [terms] => Array ( [0] => ix-series ) [field] => slug ) ) [primary_table] => wp_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( [0] => Array ( [key] => mkb_tax_order_5690 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5690 [compare] => NOT EXISTS ) [relation] => OR ) [relation] => OR [meta_table] => wp_postmeta [meta_id_column] => post_id [primary_table] => wp_posts [primary_id_column] => ID [table_aliases:protected] => Array ( [0] => wp_postmeta [1] => mt1 ) [clauses:protected] => Array ( [wp_postmeta] => Array ( [key] => mkb_tax_order_5690 [compare] => EXISTS [compare_key] => = [alias] => wp_postmeta [cast] => CHAR ) [mt1] => Array ( [key] => mkb_tax_order_5690 [compare] => NOT EXISTS [compare_key] => = [alias] => mt1 [cast] => CHAR ) ) [has_or_relation:protected] => 1 ) [date_query] => [queried_object] => WP_Term Object ( [term_id] => 5690 [name] => IX Series [slug] => ix-series [term_group] => 0 [term_taxonomy_id] => 5690 [taxonomy] => kbtopic [description] => [parent] => 0 [count] => 134 [filter] => raw [term_order] => 4 ) [queried_object_id] => 5690 [request] => SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = 'mkb_tax_order_5690' ) WHERE 1=1 AND wp_posts.ID NOT IN (36630) AND ( wp_term_relationships.term_taxonomy_id IN (5690,5691,5692,5693,5696,5753,5765,5766,5809,5810,5811,5812,5813,5814,5815,5816,5817,5818,5819,5820,5821,5822,5823,5824,5825,5826,5827,5828,5829,5830,5831,5832,5833,5853,5854,5855,5877,6766,6844) ) AND ( wp_postmeta.meta_key = 'mkb_tax_order_5690' OR mt1.post_id IS NULL ) AND ((wp_posts.post_type = 'kb' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'acf-disabled'))) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 ASC, wp_posts.menu_order ASC LIMIT 0, 4 [posts] => Array ( [0] => WP_Post Object ( [ID] => 36607 [post_author] => 18 [post_date] => 2021-04-22 16:29:41 [post_date_gmt] => 2021-04-22 23:29:41 [post_content] =>

Summary

The proper audio input is selected, and the mic has been tested to work outside of IX-SOFT, but the device communicating with IX-SOFT cannot hear it.   

Cause

It is possible that a local antivirus or firewall is preventing the software from accessing it.   

Solution

An AV/firewall can tag IX-SOFT as being a potential threat via its Host Intrusion Prevention shields. These shields are designed to keep track of application activities in the system and regulates the activity of applications depending on their listed status. This is to prevent malicious software from accessing the microphone of the PC without the user's knowledge.    The PC admin may have to manually find which shield is blocking IX-SOFT if it is not logged as a direct threat in any of the active scans or policies. They will need to locate the instances of IX-SOFT inside the Application Rights list (there may be multiple) and manually assign system access.    This is one possible way to address this issue, and solutions will vary by AV/firewall applications.  [post_title] => IX-SOFT Microphone Issues [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-soft-microphone-issues [to_ping] => [pinged] => [post_modified] => 2021-04-22 16:29:41 [post_modified_gmt] => 2021-04-22 23:29:41 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-soft-microphone-issues/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 36627 [post_author] => 18 [post_date] => 2021-02-01 16:43:56 [post_date_gmt] => 2021-02-02 00:43:56 [post_content] =>

Summary

PoE requirements for each IX Series station.  

IX-MV

90mA, 4.32 W  

IX-DA (and other door stations)

110mA, 5.28 W   [post_title] => PoE Requirements and Usage for IX Series [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => poe-requirements-and-usage-for-ix-series [to_ping] => [pinged] => [post_modified] => 2021-02-01 16:43:56 [post_modified_gmt] => 2021-02-02 00:43:56 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/poe-requirements-and-usage-for-ix-series/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 36628 [post_author] => 18 [post_date] => 2021-04-22 16:46:47 [post_date_gmt] => 2021-04-22 23:46:47 [post_content] => The IX-DA and IX-DF have a camera resolution of 240k with a focal length of 1.8mm. [post_title] => IX-DA/DF Camera Resolution & Focal Length [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-da-df-camera-resolution-focal-length [to_ping] => [pinged] => [post_modified] => 2025-04-10 08:05:44 [post_modified_gmt] => 2025-04-10 15:05:44 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-da-df-camera-resolution-focal-length/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 36632 [post_author] => 18 [post_date] => 2021-04-09 18:00:47 [post_date_gmt] => 2021-04-10 01:00:47 [post_content] =>

Cause

A pop-up message stating the Station Search has failed occurs when a program on the PC is already using UDP Port 8700. This is mostly caused by a service called Conmon_cmm_service.exe which belongs to a program called “Dante Control and Monitoring”.  If there is another program using this port the following steps will need to be taken to identify and stop the process.  

Solution

1. Open Windows Powershell.
2. Type netstat -ano > netstat.txt
3. Type get-process > process.txt
4. Navigate to C:Users%username% to retrieve the two files.
5. Open the netstat.txt in a text editor and search for which process is using port UPD 8700 and record the PID (process ID).
6. Open the process.txt file and search for the PID found in the previous step.
7. In Windows Powershell type stop-process {PID}.

[mkb-info]Where {PID} is the process ID. Ex. Stop-process 6745[/mkb-info] [post_title] => IX Series Error: "Only one usage of each socket address is permitted" [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-series-error-only-one-usage-of-each-socket-address-is-permitted [to_ping] => [pinged] => [post_modified] => 2021-04-09 18:00:47 [post_modified_gmt] => 2021-04-10 01:00:47 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-series-error-only-one-usage-of-each-socket-address-is-permitted/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 36607 [post_author] => 18 [post_date] => 2021-04-22 16:29:41 [post_date_gmt] => 2021-04-22 23:29:41 [post_content] =>

Summary

The proper audio input is selected, and the mic has been tested to work outside of IX-SOFT, but the device communicating with IX-SOFT cannot hear it.   

Cause

It is possible that a local antivirus or firewall is preventing the software from accessing it.   

Solution

An AV/firewall can tag IX-SOFT as being a potential threat via its Host Intrusion Prevention shields. These shields are designed to keep track of application activities in the system and regulates the activity of applications depending on their listed status. This is to prevent malicious software from accessing the microphone of the PC without the user's knowledge.    The PC admin may have to manually find which shield is blocking IX-SOFT if it is not logged as a direct threat in any of the active scans or policies. They will need to locate the instances of IX-SOFT inside the Application Rights list (there may be multiple) and manually assign system access.    This is one possible way to address this issue, and solutions will vary by AV/firewall applications.  [post_title] => IX-SOFT Microphone Issues [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-soft-microphone-issues [to_ping] => [pinged] => [post_modified] => 2021-04-22 16:29:41 [post_modified_gmt] => 2021-04-22 23:29:41 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-soft-microphone-issues/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 134 [max_num_pages] => 34 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => 1 [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => 237177de7d4b3406502452bf9539d16c [query_vars_changed:WP_Query:private] => 1 [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) [query_cache_key:WP_Query:private] => wp_query:00c5d61efa78f1584a9a2f4af0f21e6e:0.54376500 17581523860.87955200 1758152526 )