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1. Within Support Tool, select App Integration > Manual IXG Cloud Server and Gateway Sync.
2. Select the IXGW-GW gateway and click the Delete information from Gateway and IXG Cloud Server button.
3. Connect the new IXGW-GW to the network and wait until the bootup process is complete.
4. On the top menu, select Connection > Association Settings. Scroll to the bottom of this page and remove the association from the old IXGW-GW.
5. Associate the new IXGW-GW.
6. Upload settings to all stations by going to Connection > Upload Settings.
7. Select App Integration > Upload Settings to the IXG Cloud Server. Enter the existing cloud server ID and password.
8. Once the status light on the new IXGW-GW is solid green, select App Integration > Manual IXG Cloud Server and Gateway Sync. 

[post_title] => Replacing an IXGW-(T)GW Gateway Adaptor [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => replacing-an-ixgw-gw-gateway-adaptor [to_ping] => [pinged] => [post_modified] => 2025-04-10 09:58:48 [post_modified_gmt] => 2025-04-10 16:58:48 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/replacing-an-ixgw-gw-gateway-adaptor/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 37036 [post_author] => 18 [post_date] => 2021-08-14 20:26:34 [post_date_gmt] => 2021-08-15 03:26:34 [post_content] => See attached PDF. [post_title] => Adding an IXGW-LC to a System [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => adding-an-ixgw-lc-to-a-system [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:26:23 [post_modified_gmt] => 2025-03-13 17:26:23 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/adding-an-ixgw-lc-to-a-system/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 37040 [post_author] => 18 [post_date] => 2021-08-14 20:29:36 [post_date_gmt] => 2021-08-15 03:29:36 [post_content] => See attached PDF. [post_title] => IXG-DM7-HID Settings [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ixg-dm7-hid-settings [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:26:23 [post_modified_gmt] => 2025-03-13 17:26:23 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ixg-dm7-hid-settings/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 37794 [post_author] => 18 [post_date] => 2024-04-05 21:17:25 [post_date_gmt] => 2024-04-06 04:17:25 [post_content] => This guide goes over different types of call transfers between IXG Series stations. [post_title] => Call Transfers with the IXG Series [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => call-transfers-with-the-ixg-series [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:25:28 [post_modified_gmt] => 2025-03-13 17:25:28 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/call-transfers-with-the-ixg-series/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 36649 [post_author] => 23 [post_date] => 2021-04-22 20:57:49 [post_date_gmt] => 2021-04-23 03:57:49 [post_content] => Use the following steps to replace a once-working IXGW-(T)GW Gateway Adaptor within a functioning system. These steps assume the system configuration file is available. [mkb-info]Mobile app registration QR codes do not need to be reissued when the IXGW-GW is replaced. [/mkb-info]

1. Within Support Tool, select App Integration > Manual IXG Cloud Server and Gateway Sync.
2. Select the IXGW-GW gateway and click the Delete information from Gateway and IXG Cloud Server button.
3. Connect the new IXGW-GW to the network and wait until the bootup process is complete.
4. On the top menu, select Connection > Association Settings. Scroll to the bottom of this page and remove the association from the old IXGW-GW.
5. Associate the new IXGW-GW.
6. Upload settings to all stations by going to Connection > Upload Settings.
7. Select App Integration > Upload Settings to the IXG Cloud Server. Enter the existing cloud server ID and password.
8. Once the status light on the new IXGW-GW is solid green, select App Integration > Manual IXG Cloud Server and Gateway Sync. 

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