TECHNICAL KNOWLEDGE BASE
Programming
Programming
Programming
Changing Volume Settings
Volume Settings The IX Series has multiple different settings for a station’s volume. The most common settings are: Handset Transmit The transmit volume using a handset while in communication or paging. Handset Receive The receive volume using a handset while communicating. This… Read More
Downloading a Station(s)’ System Log
Summary The System Log can be used to track multiple things, such as: Reboots Receiving and placing calls Accessing the Web GUI Door release Firmware upgrades Monitoring other stations NTP updates Error tracking To download a station system log from an IX Series station… Read More
IX-DA / IX-DF Preset Zoom with IX-MV7-*
Summary When an IX-DA or IX-DF calls into an IX-MV7-* master station, the camera appears to be zoomed-in to the top right corner. Cause This is due to the preset video resolution settings for the station, and not an actual “zoom” feature. Solution… Read More
Restore (recover) System Configuration File
Summary If the configuration of a system is lost it is possible to recover it using Support Tool. Solution To successfully restore a system’s configuration using Support Tool, all stations must be found by the station search, and the ID and password of each station… Read More
Registering Axis Cameras to IX Support Tool
User ID and Password and ONVIF ID and Password Step 1 Logging into an Axis camera requires an admin (User) ID and password. However this ID and password are not the ID and password used to register the camera to Support Tool. This user list is located under Security… Read More
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