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To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. This chart shows which stations can be programmed with AiphoneCloud, and which ones requires IX or IXG Support Tool.   [post_title] => IX | IXG Series Hardware Compatible with Remote Management [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => aiphonecloud-vs-support-tool-station-support [to_ping] => [pinged] => [post_modified] => 2025-10-01 09:54:03 [post_modified_gmt] => 2025-10-01 16:54:03 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/aiphonecloud-vs-support-tool-station-support/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 37849 [post_author] => 18 [post_date] => 2024-10-09 21:16:59 [post_date_gmt] => 2024-10-10 04:16:59 [post_content] => Remote Management is a feature available through AiphoneCloud. To use Remote Management, 1 IXGW-(T)GW is required. Sites using Remote Management support a single IXGW-(T)GW, while sites using IXG Support Tool can use up to 99. This chart shows which stations can be programmed with AiphoneCloud, and which ones requires IX or IXG Support Tool. [post_title] => Features Supported by Remote Management [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => aiphonecloud-vs-support-tool-features [to_ping] => [pinged] => [post_modified] => 2025-10-29 12:19:21 [post_modified_gmt] => 2025-10-29 19:19:21 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/aiphonecloud-vs-support-tool-features/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 37857 [post_author] => 18 [post_date] => 2024-10-17 17:28:05 [post_date_gmt] => 2024-10-18 00:28:05 [post_content] => This chart shows what each role in a branch has permissions to do in AiphoneCloud and Remote Management. [post_title] => Branch Permissions in AiphoneCloud [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => branch-permissions-in-aiphonecloud [to_ping] => [pinged] => [post_modified] => 2025-03-13 10:25:27 [post_modified_gmt] => 2025-03-13 17:25:27 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/branch-permissions-in-aiphonecloud/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 37861 [post_author] => 18 [post_date] => 2024-10-29 15:08:11 [post_date_gmt] => 2024-10-29 22:08:11 [post_content] =>

IXGW-TGW stations offer a data plan that can either be used as the primary network connection to AiphoneCloud, or as a backup connection in the event that the local network goes down. There are three different data plans available, either 1, 2, and 5 GB. This chart shows which size is appropriate for different applications.

Cellular Data Plan​	Typical use case:​	Tenant Count when primarily using cellular data​
1 GB​	Telephone Entry​ Cellular Backup – IXG Mobile App Data​	0 – 50 Units​
2 GB​	Telephone Entry​ Primary Connection - IXG Mobile Data ​	50 – 150 Units​
5 GB​	Telephone Entry​ Primary Connection - IXG Mobile Data​	150+ Units​

These recommendations are based on typical data usage over a 1 month period. Actual data usage may vary based on call quantity, duration, and how often tenants monitor the door. Please contact technical support or your local sales rep to discuss the best plan for your project.

If a data plan is exhausted, additional data will automatically be purchased. See the attached IXGW-TGW SIM Billing Guide for more details.

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