IX FAQ

Listed below are the most frequently asked questions for the IX Series. If you are unable to find the information you are looking for please contact our Technical Support team.
Aiphone recommends watching the IX Series 2 Quick Start Programming Wizard video before programming the IX Series for the first time.

 

 

 

Adding a station to an existing system.

 

 

Click here to view the IX Series QuickStart Guide and refer to page 21.


Partitioning an IX Series system.
Click here to view the IX Series QuickStart Guide and refer to page 14.

Setting up call transfer between stations or to a VoIP phone.

Click here to view the IX Series QuickStart Guide and refer to page 17.


Integrating an IP camera with an IX Series station(s).

Click here to view the IX Series QuickStart Guide and refer to page 8.


Stations not showing up on the “Station List” for association.

If any stations are missing from the “Station List” under “Association Settings”, the broadcast used to find stations may be unable to reach them, which is common with managed networks. We recommend placing each station on the same an unmanaged PoE switch as the programming PC. This will allow the station search broadcast to easily find your stations while having the ability to redeploy the once programming is complete.

During the station search and program file upload steps, it may be required to disable any alternate network connections, including Wi-Fi and VPNs, for both processes to complete properly.


On a newly programmed system, stations show their station name and IP address but cannot call other stations.
The final step in the programming process is to upload a program file to each station. Without doing this, stations are unable to communicate to one another as well as other functions and features. Keep in mind that your programming PC needs to be in the same subnet that your stations have been associated to in order to complete this process.

“Failed” status when attempting to upload the setting file using Support Tool.

Ensure that the programming PC is set to the same subnet that your stations have been associated to, and disable any alternate LAN, wireless, or VPN connections your PC may have. If a station has recently been associated, or the date and date have been set, it is possible that station is still in its boot up process. Check for a solid status LED light, or an “available” status on each station before attempting an upload.


Changing a station’s IP address.

There are several steps to changing an already programmed station’s IP address. First, the System Configuration file must be available in Support Tool. If the configuration file is missing, or on a different PC, refer to the next FAQ on recovering it and return to this walk through to continue.

For best results, all stations should be attached to the same unmanaged PoE switch as the programming PC. It is possible to attempt this process over a managed network, however the broadcast protocol used to find the stations may be blocked/disabled.

  1. Locate “Network Settings > IP Address” using the navigation menu on the left of Support Tool.
  2. Select an IP Version (if not using the default of IPv4), whether to use Static or DHCP (Static is recommended), and fill in the new network information for each station. Click “Update” once the changes are complete.
  3. At the top of the screen, locate “Tools” and select “Association Settings”.
  4. Scrolling to the bottom of the screen, find the section labeled “Associated Station List”. Place a check mark next to each station to receive a new IP address and click the “Remove Association” button.
  5. One the association has been removed, scroll back up to the top two windows, “Station Setting List” and “Station List”. Associate the stations to their new IP address by selecting a radio button from each window and clicking “Apply”. For more information on this step, refer to page X in the IX Series QuickStart Guide.
  6. The final step is uploading the setting file. Go to “File > Upload Settings to Stations” and upload the setting file to each station, even if that station’s IP address was not changed. For more information on this step, refer to page X in the IX Series QuickStart Guide.

Recovering a missing System Configuration file.

If a system’s configuration file has been lost, deleted, or is otherwise missing it may be possible to recovered using it the Support Tool.For best results, all stations should be attached to the same unmanaged PoE switch as the programming PC. It is possible to attempt this process over a managed network, however the broadcast protocol used to find the stations may be blocked/disabled.

  1. If when Support Tool is launched and the “New System” screen appears, look to the bottom left hand corner of this window and select “Restore Setting File”. If it does not, at the top of the screen go to “Tools > Restore System Settings”.
  2. Enter a new and unique name for this system, select a protocol (IPv4 or IPv6), and click “Station Search”.
  3. Once the search is complete, each station found on the network will be listed. (It is required that ALL stations that are part of this system are found. A missing station from this list will cause the program file to be incomplete and unusable.) Fill in the Administrator ID and Password, which default values are both “admin”. If the password is unknown, this process cannot be completed.
  4. Click “Apply” to populate support tool with the new System Configuration file.

Door Release not working on a newly programmed system.

If the door release icon is not present on a master station while in communication with a door or substation, it is likely when prompted to “Automatically configure door release for all stations? Yes/No” that “No” was selected.

There are two options to configure door release for a new system.

  • To configure the existing programming to enable door release, follow these steps:
    1. Locate “Function Settings > Door Release” using the navigation menu on the left of Support Tool.
    2. Once here, click “Station View” in the top left-hand corner to see this menu option from each station’s individual perspective.
    3. At the top of the screen, find “Select Station to Edit” and use the drop-down menu to choose a master station. Click “Select” to see the configuration for this station.
    4. Here, the “Contact Assignment should be set to “Designation Station”. Next to this, find “Authentication Key”.
    5. Assign a 1 to 20-digit code for each station the previously mentioned station (Step C) should have door release access to. (Note that if door release by this station is not desired for a specific station, leave the “Authentication Key” blank. A key icon will not display while in communication with that station.)
    6. Click “Update”.
  • Often, if there are a small number of stations without advanced settings configured, it is faster to simply create a new program file and re-configure the stations by going to “File > Create new system” with “Automatically configure door release for all stations” set to “Yes”.

Repeat this process for each master station.


RY-IP44 Programming. (Discontinued and replaced with IXW-MA)

If you are using Support Tool Version 2.02, click here to view the RY-IP44’s programming manual. For Support Tool Version 4.0 and above, click here.


IX-1/10AS Programming.

Click here to view the IX-1/10AS’s programming manual.


How do I find the IX-1/10AS’s IP address?

The IX-1/10AS features “Sonic IP” which announces the station’s IP address when powering-up. Remove power (the station is PoE) for 10 seconds, and then restore power. If an intercom is connected to the IX-1/10AS, the station will announce it’s IP address one time.


How do I factory reset an IX Station?

Click here to view a knowledge base article on factory resetting an IX Station.


How do I configure door release for IX Mobile?

Click here to view an application note on configuring door release for IX Mobile using Support Tool version 4.0+.


What power supply do I need for my door strike or magnetic lock?

For that information you need to call the manufacturer of the door strike or magnetic lock. Aiphone cannot answer that question and cannot provide you with an acceptable alternative.


How do I import setting files from older versions of support tool?

 

 


How do I change the door release time?
  1. Select Station View
  2. Expand the Option Input / Relay Output Settings and select Relay Output.
  3. Select the door station that you want to extend the door release time for.
  4. In the Output Time Range you will need to specify a range of time that the door’s contact will remain closed/open. After selecting the range, give the system a time in msec/sec (depending on the range setting) for how long you want the door to stay open.