JKW-IP FAQ

Listed below are the most frequently asked questions for the JKW-IP Adaptor. If you are unable to find the information you are looking for please contact our Technical Support team.

 

 

When is the JKW-IP Series being discontinued?
The official discontinuation date for the JK and JKW-IP Series is September 31st 2019. Aiphone recommends using the IS-IP Series as a replacement for the JKW-IP Series if a PC Master Station is required.

To view the IS-IP Series, click here.


Door release fails using the JKW-IP software, but continues to function on the JK-1MED master station.
This is typically caused by the Encryption Key being deleted or moved from its original file location. The Encryption Key is the security file stored on the PC to allow door release

To recover and associate the Encryption Key

  • Click the “Settings” button and accept any security warnings. You may also manually log into the JKW-IP adaptor by typing its IP Address in a web browser. The default address is https://192.168.0.30 . Note that the “s” is required when typing “https” as the JKW-IP adaptor will refuse the connection if it is not secure.
  • In the User tab, next to Download Encryption Key click the Download button.
  • Click the Save button in the File Download window that opens.
  • Choose a memorable destination located on the user’s hard drive and click Save, then close the browser. It is recommended that the location of the file is kept in a place other than the desktop to avoid the file being deleted or moved again.
  • In the JKW-IP software, right click the adaptor in the Adaptor display and choose the Encryption Key option from the drop-down menu.
  • Click the […] button and navigate to the location saved in the previous step and choose the file, then click the Save button.


What power supply do I need for my door strike or magnetic lock?
For that information you need to call the manufacturer of the door strike or magnetic lock. Aiphone cannot answer that question and cannot provide you with an acceptable alternative.


Unable to ping the JKW-IP adaptor.
The JKW-IP adaptor does not accept ICMP (ping) requests and will not respond to them, except for a brief period during startup. However, this does not mean that the JKW-IP adaptor does not have a connection. If you are setting up the JKW-IP adaptor for the first time, set your computer’s IP address to 192.168.0.100 and using a web browser, navigate to https://192.168.0.30 . The “s” is required when typing “https” as the JKW-IP adaptor will refuse the connection if it is not secure.


Help with the JKW-IP software recognizing a connected PC microphone.
The JKW-IP software will use Windows default input device for a microphone. Make sure the microphone being used is set as your default device in Windows sound settings. Also ensure that the microphone is selected as the default device before the JKW-IP software is opened. If it is not, restart the software after doing so.


Unable to hear commincation from the door station.
If the microphone is too close to the speakers or sound source of the PC, it is possible that it may be picking up its own audio input. Try moving the microphone and speakers to an exaggerated distance and test communication. Then slowly move them closer together, while adjusting the output volume, until an acceptable distance and sound level is found.

Another possible situation is ambient noise, such as an air conditioner or fan, is being picked up by the microphone while in communication with the door station. The JKW-IP will prioritize the computer’s microphone and transmit audio over the door station in this case, as if someone was trying to speak. To mitigate this issue, a headset can be used in place of speakers, or using push-to-talk will resolve the issue.


Unable to receive any sound from the JKW-IP software, including the call-in tone and communication.
Ensure the PC’s default sound devices are set before the JKW-IP software is launched. Close the software and configure the PC’s sound settings. Once set, relaunch the software and test communcation.


Video is absent when the door station calls in or while monitoring.
The most common problem is incorrect registration (programming) of the adaptor. We recommend turning ‘UPnP OFF’, and then manually entering the ‘PC Application’ information. When UPnP is set to off, ensure the Local IP address for the PC and the WAN address for the PC are the same, or otherwise match what was given by the Network Administrator. The same applies to the three listed ports. The ‘PC Application’ section tells the adaptor how to communicate with the PC across the network. If the issue continues, try these things:

  • In the ‘PC Application’ section, turn UPnP on, which will use default values for each field.
  • Disable any local firewalls (including Windows Defender and any anti-virus) for a short time and test again. If the video and audio data come through without the firewall enabled, the Network Administrator may need to make exceptions to the firewall to allow the required data to reach the software.


JKW-IP Factory Reset Procedure.
Should factory defaulting the JKW-IP be required, follow the steps below:

  • With the JKW-IP powered on, locate and remove the triangle shaped sticker on the back of the unit.
  • Using a thin bladed screwdriver or similar tool, press and hold the rest switch for 5 to 8 seconds.
  • Reconnect any disconnected wires and network connection and begin reprogramming the system.