Warranty Information

Aiphone warrants its products to be free from defects in material and workmanship under normal use and service for a period of one, two, or three years (depending on the product) after installation to the ultimate user. Proof-of-purchase is required to verify warranty period, otherwise warranty will be based on product lot code.

Products with Extended Warranties

From the date of installation to the ultimate user, video intercom products are warranted for a period of two years, the NHX series and MarketCom MC-60/4A and MC-60/4B intercom stations (excluding coil cords) are warranted for a period of three years. Audio-only systems are warranted for a period of one year.

Aiphone Wire Warranty

Aiphone's limited warranty is extended by 1 year when product is installed using Aiphone wire.

Repairs Under Warranty

At our discretion, Aiphone will repair free of charge or replace at no charge Aiphone product that, upon examination by an Aiphone Repair Technician, is proven to be defective and under warranty. Aiphone reserves the right to make the final decision as to whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty.

This warranty shall not apply to any failure caused by improper installation or use in violation of the instructions, abuse, negligence, electrical surge including damage from lightning, water or any other physical damage, or damage caused from batteries.

This warranty covers bench repairs by the Aiphone Repair Department only, and does not extend to units that have been repaired or altered outside of the factory. Aiphone is not responsible for any costs incurred involving on-site service calls.