Order Information

Checking on a Previously Placed Order?

• Contact the company where the order was placed.
• Call Aiphone toll free (800) 692-0200, 6:00 AM to 4:30 PM, Pacific Time
• Click here to E-mail Customer Service

Have as much information as possible available when contacting us. We will need your account number, PO # (if applicable), the date the order was placed, and what was contained in the order.

Placing a New Product Order

If you DO NOT have a direct account with Aiphone:

If you have a direct account with Aiphone:

• FAX toll free (800) 525-3372, 24 hours a day
• Phone toll free (800) 692-0200, 6:00 AM to 4:30 PM, Pacific Time
• E-mail: cs@aiphone.com
• Have your account number ready when you call
• Indicate your preferred shipping method and/or carrier
• $ 50.00 minimum charge for orders
• A fee of 10% of order total, up to $ 50.00, will be charged for drop-ships
• Order confirmations are not required but may be mailed in
  (Please do not fax confirming orders.)

Product Availability

Aiphone makes every effort to anticipate sales volume and to maintain a complete inventory of our entire product line. However, there are occasions when certain items may be out-of-stock and forced into a back order status due to excessive sales activity. Aiphone cannot guarantee 100% product availability of all stock items at all times, and cannot be held liable if such an event occurs. If a product is on back order, Aiphone personnel will inform you, at the time of order, of the back-order status. In the event that you are in urgent need of a back ordered item, every effort will be made by a Customer Service representative to expedite your order.