Order Information
Checking on a Previously Placed Order?
- Contact the company where the order was placed.
- Call Aiphone toll free (800) 692-0200, 6:30 AM to 4:30 PM, Pacific Time
- Click here to E-mail Customer Service
Have as much information as possible available when contacting us. We will need your account number, PO # (if applicable), the date the order was placed, and what was contained in the order.
Placing a New Product Order
If you DO NOT have a direct account with Aiphone:
If you have a direct account with Aiphone:
- FAX toll free (800) 525-3372, 24 hours a day
- Phone toll free (800) 692-0200, 6:30 AM to 4:30 PM, Pacific Time
- E-mail: cs@aiphone.com
- Have your account number ready when you call
- Indicate your preferred shipping method and/or carrier
- $ 50.00 minimum charge for orders
- A fee of 10% of order total, up to $ 50.00, will be charged for drop-ships
- Order confirmations are not required but may be mailed in
(Please do not fax confirming orders.)
Product Availability
Aiphone makes every effort to anticipate sales volume and to maintain a complete inventory of our entire product line. However, there are occasions when certain items may be out-of-stock and forced into a back order status due to excessive sales activity. Aiphone cannot guarantee 100% product availability of all stock items at all times, and cannot be held liable if such an event occurs. If a product is on back order, Aiphone personnel will inform you, at the time of order, of the back-order status. In the event that you are in urgent need of a back ordered item, every effort will be made by a Customer Service representative to expedite your order.
Buy Aiphone
Are you interested in purchasing Aiphone in your local area? Click here to find a location near you!
Aiphone Training
Visit aiphonetraining.com to find continuing education programs on-line. You can choose between sales and technical education.
Quik Links
QuikSpec A System!
Use Aiphone's revolutionary QuikSpec program to create a system online. Answer a few simple questions, click a button and Voila! You will be presented with an equipment list, wiring requirements, and links to literature.
Chat with Us!
Use our new QuikChat feature to chat real time with a member of our technical support or customer service departments (Requires Pop-ups). This service is only available in the United States and Canada.
LIT REQUEST
IMAGE REQUEST
Image Request
Contact Aiphone for print quality images! Click here to request product photos.
