Warranty, Repair, & Return

Our products are unrivaled in design simplicity and reliability. We stand behind them before, during, and after a sale.

Warranty, Repair, & Return

Our products are unrivaled in design simplicity and reliability. We stand behind them before, during, and after a sale.
LIMITED WARRANTY

 

Aiphone warrants its products to be free from defects of materials and workmanship under normal use and service for a period of two or three years after delivery to the ultimate user and will repair free of charge or replace at no charge, should it become defective upon which examination shall disclose to be defective and under warranty. Aiphone reserves unto itself the sole right to make the final decision whether there is a defect in materials and/or workmanship; and whether or not the product is within the warranty. This warranty shall not apply to any Aiphone product which has been subject to misuse, neglect, accident, power surge, or to use in violation of instructions furnished, nor extended to units which have been repaired or altered outside of the factory. This warranty does not cover batteries or damage caused by batteries used in connection with the unit. This warranty covers bench repairs only, and any repairs must be made at the shop or place designated in writing by Aiphone. This warranty is limited to the standard specifications listed in the operation manual. This warranty does not cover any function that is added by users or suppliers when used in connection with third-party products. Please note that any damage or other issues caused by a failure to use the unit in connection with Aiphone products are also not covered by this warranty. Aiphone will not be responsible for any costs incurred involving on-site service calls. Aiphone will not provide compensation for any loss or damage incurred by the breakdown or malfunction of its product during use, or for any consequent inconvenience or losses that may result.

 

Aiphone Wire Warranty

Aiphone’s limited warranty is extended by one year when product is installed using Aiphone wire.

 

Repairs Under Warranty

At our discretion, Aiphone will repair free of charge, or replace at no charge, Aiphone product that, upon examination by an Aiphone Repair Technician, is proven to be defective and under warranty. Aiphone reserves the right to make the final decision whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty.

 

This warranty shall not apply to any failure caused by improper installation or use in violation of the instructions, abuse, negligence, electrical surge including damage from lightning, water, or any other physical damage, or damage caused from batteries. This warranty covers bench repairs by the Aiphone Repair Department only, and does not extend to units that have been repaired or altered outside of the factory. Aiphone is not responsible for any costs incurred involving on-site service calls.

 

 

REPAIRS

 

Product Repair Policy

Aiphone Technical Support provides troubleshooting assistance which may eliminate the need to send a unit in for repair. If Technical Support has determined your unit requires service, please download an RO request form. Fill out the form and fax or email it to Customer Service, and you will receive your repair order number by return fax or email. When sending in your product, reference Aiphone’s RO number and include a copy of the invoice to verify warranty. We will repair or replace out-of-box defective product at no charge (see complete warranty for specific details).

 

Send product to:

Attn: Repair Department
Aiphone Corporation
6670 185th Ave NE
Redmond, WA 98052
RO#______________

 

 

RETURNS

 

Product Return Policy

Products listed in the current price list may be returned on a quarterly basis as a stock adjustment. They must be in new condition, in original undamaged cartons, and returned within one month of receiving the Return Authorization (RA) number. Product over two years old will not be accepted for return. Product custom modified by Aiphone or by customer is categorized as non-returnable. We are also not able to accept returns of the TW Series tower items or wire. All tower and wire sales are final.

 

These returns will be assessed the following restocking fees:
0% — with equal or greater value replacement order
10% — with no replacement order
20% — unauthorized return (including refused C.O.D.)

 

Requesting a Return

Contact the Customer Service Department for a Return Authorization (RA) request form. Fax your completed form to (800) 525-3372. Please allow up to three business days for processing before you receive your verbal RA number. Product must be shipped prepaid with the RA number visible on the shipping box. Final credit will be subject to examination of the returned product.

 

Repacking/Freight Charges

Any returned product requiring re-boxing will be assessed a repack fee of $10.00 per box. If returned product was purchased on a freight prepaid invoice, Aiphone may deduct the original freight cost from the product credit.