Warranty Information

Aiphone warrants its products to be free from defects in material and workmanship under normal use and service for a period of one, two, or three years (depending on the product) after delivery to the ultimate user. Proof-of-purchase is required to verify warranty period. 

Products with Extended Warranties 
From the date of delivery to the ultimate user, video intercom products are warranted for a period of two years, and the MarketCom 
MC-60/4A and MC-60/4B intercom stations (excluding coil cords) are warranted for a period of three years.

Repairs Under Warranty
At our discretion, Aiphone will repair free of charge or replace at no charge Aiphone product that, upon examination by Aiphone repair technician, is proven defective and under warranty. Aiphone reserves the right to make the final decision as to whether there is a defect in materials and/or workmanship, and whether or not the product is within the warranty. 

Aiphone does not issue advance replacements or credit for product claimed to be defective until the units have been examined by Aiphone repair technicians.

This warranty covers bench repairs by the Aiphone Service Department only, and does not extend to units that have been repaired or altered outside of the factory. Aiphone is not  responsible for any costs incurred involving on-site service calls.

Additional Exclusions
This warranty shall not apply to any Aiphone product that has been subject to misuse, neglect, accident, power surge, or used in violation of instructions furnished. This warranty does not cover batteries that may be required, or damage caused by batteries.